Deloitte is hiring for the Intela Support – Associate Services Specialist I position in Hyderabad, Telangana. This opportunity is part of the Global Tax & Legal Support team and focuses on providing technical and application support to users across global operations.
The Deloitte Intela Support Recruitment opportunity is suitable for graduates and early-career professionals with 0–2 years of experience who have an interest in IT support, application troubleshooting, customer service, and technology operations.
The role combines technical support with voice and non-voice customer service, including calls, chats, and emails. Candidates should also be comfortable working in a 24×7 rotational shift environment.
Deloitte Intela Support Recruitment – Job Overview
| Job Information | Details |
|---|---|
| Company | Deloitte |
| Position | Associate Services Specialist I |
| Location | Hyderabad, Telangana |
| Requisition Code | 363712 |
| Department | Global Tax & Legal Support |
| Experience | 0–2 Years |
| Qualification | Any Bachelor’s Degree |
| Work Environment | 24×7 Support |
| Support Channels | Phone, Chat & Email |
| Key Area | Application & Technical Support |
| Work Shifts | Rotational |
| Travel | Less than 10%, as needed |
About the Deloitte Intela Support Role
The Deloitte Intela Support Recruitment drive is focused on providing technical support for digital applications used by Deloitte teams and clients globally.
The Global Tax & Legal Support team provides round-the-clock support for priority digital applications, including Global Intela and other business applications.
As an Associate Services Specialist I, you will act as a first point of contact for users. Your responsibilities will include logging incidents and service requests, troubleshooting application issues, communicating with users, and ensuring that problems are handled within defined service-level requirements.
Key Responsibilities
Customer and Technical Support
The role requires providing professional support through:
- Phone calls
- Chat
- Other support channels
The Deloitte Intela Support team expects employees to maintain a high level of customer satisfaction while resolving technical issues accurately and within the required timelines.
Ticket Management
You will be responsible for the complete lifecycle of support tickets, including:
- Logging incidents
- Processing service requests
- Managing change requests
- Updating ticket information
- Tracking issue status
- Communicating progress to users
- Escalating issues when required
Understanding end-to-end ticket management is therefore important.
Application Troubleshooting
The Associate Services Specialist will triage and troubleshoot issues reported across supported applications.
The role may involve troubleshooting technologies including:
- Microsoft Office
- ASP.NET
- C#
- Active Directory
- DPASS
- Custom-built Microsoft applications
Defect Reporting
If a new application defect is identified, the employee will be expected to record and report the issue appropriately.
User Account Provisioning
The position also includes provisioning user accounts for external client users and supporting access-related requirements.
ITIL Knowledge and Service Management
Basic knowledge of ITIL concepts is mandatory for this position.
Candidates should understand the fundamentals of:
- Incident Management
- Problem Management
- Change Management
- Service Requests
- Escalation
- SLA management
Understanding these concepts can help candidates handle support tickets in a structured way.
Technical Skills Required
The job description specifically mentions the following technical areas:
- Microsoft Office
- Application Support
- ITIL Framework
- ServiceNow – preferred
- Azure – preferred
- Active Directory
- ASP.NET
- C#
- DPASS
You don’t necessarily need advanced development skills for this role, but a strong foundation in technical troubleshooting and application support is important.
Customer Service Skills
Technical knowledge alone is not enough for the Deloitte Intela Support Recruitment position.
Candidates should have:
- Excellent customer service skills
- Strong spoken English
- Good written English
- Professional phone etiquette
- Clear email communication
- Chat support skills
- Active listening
- Problem-solving ability
- Patience while handling users
The role may involve communicating with senior client-side professionals, including Partners, Directors, and Senior Managers.
Eligibility Criteria
According to the supplied job description, candidates should have:
- Any Bachelor’s degree
- 0–2 years of experience
- Customer service experience
- Excellent spoken English
- Strong written and verbal communication
- Proficiency in MS Office
- Exposure to application support or ITIL
ServiceNow and Azure experience are preferred but not listed as mandatory.
Is Deloitte Intela Support Recruitment Suitable for Freshers?
Yes, freshers may be eligible.
The job description specifies 0–2 years of experience, which makes the position relevant to graduates and early-career candidates.
However, candidates should be prepared for a customer-facing technical support environment. Strong communication, troubleshooting ability, and willingness to learn are particularly important.
Freshers can strengthen their resumes by highlighting:
- IT support projects
- Technical certifications
- Customer service experience
- Computer troubleshooting
- ITIL knowledge
- Internship experience
- Microsoft Office skills
24×7 Rotational Shift Requirement
One of the most important points candidates should understand before applying is the work schedule.
The role operates in a 24×7 environment, with rotating shifts that can change periodically.
The listed shifts include:
- 5:30 AM – 2:30 PM IST
- 2:00 PM – 11:00 PM IST
- 9:00 PM – 6:00 AM IST
The role may also require working some weekends and holidays.
Candidates should apply only if they are comfortable with rotational schedules, including night shifts.
Career Growth
An Associate Services Specialist role can provide a foundation for several technology careers.
With experience and additional certifications, candidates can move toward roles such as:
- Technical Support Engineer
- Application Support Analyst
- IT Service Desk Analyst
- System Administrator
- IT Operations Analyst
- Incident Manager
- ServiceNow Administrator
- Application Support Engineer
- IT Service Management Specialist
Learning ITIL, ServiceNow, Azure, networking, and application support can help expand future career options.
About Deloitte
Deloitte is a global professional services organization with businesses spanning consulting, technology, risk, tax, audit, and related services.
The Global Tax & Legal Support team supports digital applications used by practitioners and clients globally. This creates an environment where support professionals can gain experience working with international users and business-critical applications.
Deloitte also highlights professional development through learning programs, networking opportunities, challenging assignments, and leadership development.
Final Words
The Deloitte Intela Support Recruitment 2026 opportunity is a good option for graduates and early-career professionals interested in IT support, application support, service desk operations, and customer service.
The role offers exposure to global users, technical troubleshooting, ticket management, ITIL processes, application support, and service-management metrics.
Candidates applying should pay particular attention to ITIL fundamentals, communication skills, troubleshooting, customer service, ServiceNow basics, and Microsoft technologies.
If you are comfortable working in a 24×7 rotational shift environment and want to build a career in IT and application support, the Deloitte Intela Support Recruitment opportunity is worth considering.
