Are you searching for Customer Service Representative jobs in Gurgaon? Optum, part of UnitedHealth Group, has listed a Customer Service Representative position in Gurgaon, India. This opportunity may interest graduates who have strong written communication skills, can handle customer queries through chat and secure email, and want to build a career in customer service within the healthcare benefits industry.
The role focuses on helping customers understand their health benefits, providing product information, responding to digital messages, and creating a positive customer experience. Candidates should be comfortable using computer systems, communicating professionally through online channels, and working in a highly automated environment.
According to the supplied job description, the employer is considering candidates with 18 months or more of experience, while freshers may also be considered. The listing additionally mentions six or more months of international chat-process experience. Applicants should carefully verify how these experience requirements apply to their profiles before submitting an application.
If you are looking for Customer Service Representative jobs in Gurgaon, Optum careers for graduates, international chat support jobs, or healthcare customer service opportunities, this article covers the job details, eligibility criteria, responsibilities, required skills, interview preparation, and application process.
Optum Customer Service Representative Recruitment 2026 – Job Overview
Here are the important details of the vacancy based on the supplied job description.
| Job Information | Details |
|---|---|
| Company | Optum, part of UnitedHealth Group |
| Job Role | Customer Service Representative |
| Target Keyword | Customer Service Representative |
| Requisition Number | 2391770 |
| Job Category | Customer Services |
| Location | Gurgaon, India |
| Date Posted | October 21, 2026 |
| Educational Qualification | Any graduate except B.Tech and medical degree holders, as stated in the listing |
| Experience | 18+ months; freshers may also be considered |
| International Chat Experience | 6+ months in an international chat process |
| Primary Responsibilities | Customer Chat Support, Secure Email Support, Health Benefits Assistance |
| Communication Channels | Chat, Secure Email, and Digital Messaging |
| Typing Speed | 30–35 words per minute |
| Shift Requirement | Ability to work night shifts |
| Employment Type | Not specified in the supplied description |
| Salary | Not specified in the supplied description |
| Requisition ID | 2391770 |
Important: The listing says freshers would also be considered but separately mentions 18+ months of experience and 6+ months of international chat-process experience. These statements may reflect different eligibility conditions, so applicants should verify the exact requirements on the official application page.
About the Customer Service Representative Job at Optum
Optum is a healthcare-focused organization that uses technology, data, and services to help people access healthcare resources and manage healthcare-related needs.
The Customer Service Representative position focuses on customer communication through digital channels. Associates help customers with questions about their health benefits, provide relevant product information, and use available systems and resources to guide them.
Unlike roles that primarily involve telephone calls, this position emphasizes chat, secure email, and messaging-based interactions. Candidates must be able to understand written questions, interpret customer concerns, and respond in a clear, concise, and professional manner.
Because the work involves health benefits, it is important to provide accurate information, follow company procedures, and handle customer information responsibly.
This opportunity may be relevant to candidates who enjoy written customer support, have good typing skills, and want to develop experience in healthcare-related customer service.
What Does a Customer Service Representative Do at Optum?
A Customer Service Representative helps customers understand the services, resources, or benefits available to them.
In this position, associates primarily communicate with customers through chat and secure email. They must understand the customer’s question, identify the information needed, and use approved tools and resources to provide an appropriate response.
For example, a customer may have a question about their health benefits or need help understanding available resources. The representative must interpret the question, clarify any missing information, and guide the customer using the information available within their authorized role.
The work also requires maintaining a professional relationship with customers and adapting to changes in the messaging program.
The Customer Service Representative role combines written communication, customer service, technology usage, and the ability to follow established procedures.
Final Words
The Customer Service Representative opportunity at Optum may be relevant to candidates who have strong written communication skills and an interest in healthcare customer support.
The role combines chat and secure email support, digital communication, health benefits assistance, and the use of workplace technology. Candidates should be comfortable typing at the stated speed, communicating professionally, adapting to changing procedures, and working night shifts.
Before applying, carefully check the qualification exclusions and the experience requirements, as the supplied job description mentions both freshers and candidates with prior international chat-process experience.
If you are searching for Customer Service Representative jobs in Gurgaon, Optum customer support vacancies, international chat-process jobs, or healthcare support opportunities, visit the official application page and review the complete requirements.
