Overview
A leading organization is looking for candidates for the role of Application Tech Support Practitioner in Kolkata, India. This role involves acting as a bridge between clients and IT systems, ensuring smooth system operations and resolving technical issues.
If you have strong communication skills and an interest in IT service management, this could be a great opportunity to start or advance your career.
Job Role & Responsibilities
As an Application Tech Support Practitioner, your primary responsibilities will include:
🛠️ Providing Technical Support
- Act as the main point of contact between clients and IT applications.
- Identify and resolve technical issues in a timely manner.
- Maintain high-quality service and ensure customer satisfaction.
🗂️ Problem Solving & System Maintenance
- Participate in discussions to find solutions for recurring issues.
- Conduct regular system checks and maintenance to prevent problems.
- Work with internal teams to improve system performance.
📢 Communication & Collaboration
- Provide clear and effective communication with clients regarding technical issues.
- Assist in creating training materials for end-users.
- Stay updated on industry trends and IT best practices.
Required Skills & Qualifications
🎓 Education:
- A Bachelor’s Degree is required.
💻 Technical Skills:
- Must-Have: Experience in Service Desk Management.
- Good-to-Have: Knowledge of Service Desk Voice Support.
- Understanding of IT service management principles.
- Familiarity with ticketing systems and remote support tools.
- Strong troubleshooting and problem-solving abilities.
📅 Experience:
- Candidates with 0-2 years of experience in service desk management are eligible.
📍 Location:
- Kolkata, India
Why Consider This Job?
✅ Work in a dynamic IT support environment.
✅ Gain experience in technical troubleshooting and client management.
✅ Opportunity to develop expertise in IT service management and system operations.
✅ Build problem-solving and collaboration skills in a professional setting.
🔗 How to Apply
Interested candidates can check the official career portal for more details and application procedures.
💡 Wishing you the best in your job search! May you find the perfect opportunity to grow your career. 🚀🎯
