Wipro Limited, a leading global IT services and consulting company, is offering an exciting opportunity for fresh graduates or early career professionals to begin their journey in the tech industry. The role is for Associate – Order Management at the Chennai location.
🏢 Company Overview
Wipro Limited is a top multinational company providing technology services, consulting, and digital transformation solutions. With over 230,000 employees across 65 countries, Wipro helps businesses become more innovative and future-ready.
📌 Job Role: Associate – Order Management
This role is ideal for candidates who want to start their career in the technical support or operations field. You’ll be assisting with client issues, managing queries, and ensuring a smooth order management process.
🌍 Location
Chennai, India
🎯 Responsibilities
- Handle incoming client requests through email or phone in a polite and professional way
- Understand and resolve client issues or escalate them when needed
- Keep detailed records of issues and solutions for future reference
- Follow standard procedures for troubleshooting
- Work towards meeting process-level SLAs (Service Level Agreements)
- Keep learning about the product to improve support quality
- Maintain internal documentation and update self-help guides for clients
- Spot repeated issues and help prevent them in the future
- Coordinate with the team leader when serious issues arise
- Ensure clients receive full disclosure of product information
🤝 Customer Service Expectations
- Diagnose and solve client issues in a friendly and efficient manner
- Help users navigate the product features
- Record feedback and follow up with clients to ensure issue resolution
- Suggest alternative solutions if needed to retain client satisfaction
📘 Learning & Development
- Attend product training sessions regularly
- Work with team leaders to improve knowledge areas
- Keep your skills updated through learning and networking opportunities
📏 Performance Metrics
Your performance will be measured based on:
- Number of cases handled and resolved daily
- Compliance with quality standards and client feedback
- Attendance, training hours completed, and efficiency
🛠 Required Skill:
- Basic understanding of Order Management (Level 1)
- Strong communication skills
- Good problem-solving mindset
- Ability to work in a team environment
🎓 Qualification
- Bachelor’s degree (any stream, preferably related to IT or business)
- Freshers or candidates with up to 1 year of experience can apply
- No active backlogs
- Minimum of 60% academic score required
🌈 Diversity & Inclusion
Wipro welcomes applicants from all backgrounds, including persons with disabilities. The company promotes a culture of continuous learning, innovation, and reinvention.
🌟 Final Note
If you’re looking for a great start in the tech world with a globally recognized company, this role offers a valuable learning experience and career growth opportunity.
✨ Wishing you all the best in landing your dream job! Keep learning, keep growing! ✨
