Location: Bangalore, India
Category: Workforce Management (WFM)
Experience: Not mentioned (Open to relevant experience levels)
Company: Concentrix
Posted On: April 10, 2025
About the Company
Concentrix is a global business services company and a part of SYNNEX Corporation. It operates in more than 40 countries and provides customer experience and business performance solutions in over 70 languages. The company works with top brands in industries such as automotive, banking, insurance, healthcare, technology, retail, travel, and more.
Role Overview
The role of Analyst, Planning & Scheduling involves working within the Workforce Management (WFM) team. The main goal is to manage staff scheduling for engineering teams. You will use WFM tools to create and optimize schedules, coordinate events like training, and improve scheduling through automation and data analysis.
Key Responsibilities
📅 Schedule Management
- Create and manage weekly work schedules using scheduling software (eWFM).
- Schedule special events and training sessions for teams.
- Upload forecasts and generate Intraday Patterns (IDP).
- Compare IDP schedules with staffing needs and adjust accordingly.
📊 Optimization & Planning
- Recommend staffing requirements by testing different schedule scenarios.
- Calibrate schedules based on shrinkage trends and real-time data.
- Track scheduling requests and manage email communications related to changes.
- Coordinate with various stakeholders to meet project priorities and deadlines.
🤖 Automation & Technology
- Introduce automation to manage shift creation, time-off approvals, and schedule updates.
- Explore Robotic Process Automation (RPA) to reduce manual work.
- Use machine learning and data analytics to improve workforce models.
- Stay updated on new tools and trends in workforce optimization.
✅ Quality & Improvement
- Monitor scheduling accuracy with quality control checks.
- Lead improvements to make processes more efficient and reliable.
- Benchmark processes against industry leaders to adopt best practices.
Required Skills
💻 Technical Skills
- Strong in Microsoft Office, especially Excel
- Working knowledge of SQL and Power BI
- Hands-on experience with WFM tools – especially IEX and Alvaria (Alvaria preferred)
- Experience with leave management systems
- Comfortable with using automation and data tools
👥 Soft Skills
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and work under pressure
- Strong decision-making skills in time-sensitive situations
- Open to working in a 24×7 environment
- Leadership experience is a plus
Education Requirement
- Graduation in any discipline is required.
Work Location
📍 Ecospace Business Park, Bangalore, India
Important Note
Concentrix never asks for any fees during recruitment. Be cautious of fake job offers requesting payment for processing or offer letters.
✨ Wishing you all the best in getting this opportunity! May your efforts lead to great success in your career.
