Are you looking to kickstart your career in IT and customer support? ๐ If you’re passionate about technology, love solving problems, and want to work at a leading global SaaS company, then this Junior Support Specialist role in Pune might be your perfect starting point!
Whether youโre a recent graduate or someone with less than a year of experience, this is an excellent fresher-level opportunity that sets the stage for long-term career growth in tech support, cloud applications, and customer success.
- 1 ๐ Why You Should Apply for This Junior Support Specialist Role
- 2 ๐จโ๐ป What Youโll Do as a Junior Support Specialist
- 3 ๐ง Skills & Qualifications Needed
- 4 ๐ผ Why This Is a Great Freshers Software Developer Opportunity in Support
- 5 ๐ Cornerstoneโs Work Culture
- 6 ๐ Career Growth Opportunities
- 7 ๐ How to Apply
- 8 ๐ Keywords Targeted for SEO
- 9 ๐ Final Thoughts
๐ Why You Should Apply for This Junior Support Specialist Role
Cornerstone OnDemand is known for empowering organizations and individuals through its advanced AI-powered workforce agility platform. Now, itโs your chance to be part of this exciting journey by joining their Global Customer Support team.
As a Junior Support Specialist, youโll work directly with global clients, providing front-line technical support on a wide range of cloud-based applications. This role is about much more than just answering support queries โ itโs about helping users unlock the full potential of the software.
๐จโ๐ป What Youโll Do as a Junior Support Specialist
From troubleshooting issues to guiding users with a customer-first approach, your work will ensure smooth day-to-day operations for clients worldwide. Here are your key responsibilities:
- Responding to customer queries via CRM (Salesforce), email, and phone.
- Resolving software-related issues on the Cornerstone OnDemand platform.
- Maintaining case documentation and following escalation protocols.
- Educating users on product functionality and troubleshooting steps.
- Collaborating with internal teams and participating in continuous product learning.
This entry-level technical support job gives you hands-on experience in SaaS, cloud computing, and enterprise customer support processes โ a strong foundation for anyone starting a tech career.
๐ง Skills & Qualifications Needed
To be successful in this role, you donโt need years of experience. What you do need is a problem-solving mindset, good communication skills, and a willingness to learn.
โ Hereโs what Cornerstone is looking for:
| Qualification / Skill | Details |
|---|---|
| Education | Bachelor’s in Computer Science or equivalent |
| Experience | 0โ1 year in customer-facing or application support roles |
| Technical Know-How | Awareness of SaaS, Cloud Computing, FTP, SSO, SMTP, HTML, etc. |
| Communication Skills | Strong written and verbal communication skills |
| Mindset | Customer-centric, proactive, eager to learn |
| Bonus | Familiarity with Salesforce CRM or SLA-driven workflows |
| Shift Timings | Must be open to 24×7 support (primarily US time zones) |
| Location | Pune, Maharashtra (Work from Office – Onsite role) |
๐ผ Why This Is a Great Freshers Software Developer Opportunity in Support
Although this isnโt a traditional developer role, it provides freshers with a strong entry point into SaaS applications, tech ecosystems, and cloud support environments. Many professionals in development and engineering start their journey in support roles like this before moving into coding, automation, DevOps, or QA.
So if youโre searching for a freshers software developer opportunity or something to build your tech career path, this is a smart starting point.
๐ Cornerstoneโs Work Culture
At Cornerstone, people come first. Their culture encourages learning, collaboration, and personal growth.
๐น They support innovation and creativity
๐น They believe in work-life balance
๐น They foster inclusion, diversity, and respect for every team member
๐น You’ll be part of a global team touching 100M+ users across 180+ countries!
๐ Career Growth Opportunities
Working as a Junior Support Specialist is just the beginning. With access to ongoing training and exposure to customer needs and cloud technologies, you can evolve into roles like:
- Technical Consultant
- Product Support Engineer
- QA Analyst
- Implementation Specialist
- Associate Developer
This job helps you develop both technical and client-facing skills, which are in high demand across the industry.
๐ How to Apply
If you’re excited about working at the intersection of technology and customer experience, donโt miss this entry-level opportunity.
๐ Direct Apply Link is given bellow.
๐ Keywords Targeted for SEO
Weโve carefully included the following search-optimized keywords throughout this article to help your page rank higher on Google:
- Junior Support Specialist
- Entry level Technical Support job
- Freshers software developer opportunity
- SaaS support jobs for freshers
- Customer support jobs in Pune
- Cornerstone OnDemand support job
- Entry level IT support job India
- Technical support job with cloud computing basics
๐ Final Thoughts
If you’re a fresher looking to break into tech or software support, the Junior Support Specialist role at Cornerstone is a fantastic launchpad. You’ll gain real-world experience in cloud technologies, customer service, and software troubleshooting โ all while being part of a leading global company.
๐ This is more than just a job โ itโs your first step into a thriving tech career. Apply today before the opportunity closes!
