Are you a recent graduate looking to kick-start your career in the IT support industry? If you’re passionate about technology, troubleshooting, and customer service, the Freshers Support Analysts role at GlobalLogic in Hyderabad might be your gateway into the tech world. This is a fantastic opportunity to join a leading digital engineering company that works with top-tier global clients in healthcare, medical devices, and software innovation.
- 1 Why Consider the Freshers Support Analysts Role?
- 2 ✨ Job Highlights – Freshers Support Analysts
- 3 🧠 Key Responsibilities of a Freshers Support Analyst
- 4 ✅ Eligibility & Skill Requirements
- 5 🌟 Why Join GlobalLogic as a Freshers Support Analyst?
- 6 💡 What You’ll Gain:
- 7 🔍 Keywords in This Article
- 8 📢 Final Thoughts
Why Consider the Freshers Support Analysts Role?
The Freshers Support Analysts role is tailored for candidates who are enthusiastic about customer support and IT services. You’ll get hands-on experience in customer support, operations support, and IT troubleshooting, making it an ideal position for those wanting to build a solid foundation in the IT and healthcare support space.
As part of GlobalLogic, a Hitachi Group Company, you’ll work with a team that innovates across industries while being part of a collaborative and inclusive culture.
✨ Job Highlights – Freshers Support Analysts
| Job Details | Information |
|---|---|
| Role | Freshers Support Analysts |
| Location | Hyderabad, India |
| Work Model | On-Site (Office-Based) |
| Job Type | Full-Time |
| Experience | 0–1 year (Freshers welcome) |
| Shift | 24/7 Rotational Shifts |
| Industry | Healthcare IT / Technical Support |
| Required Skills | Customer Support, Communication, Troubleshooting, Mobile Devices, International Voice/Chat/Email |
| Salary | As per company standards |
🧠 Key Responsibilities of a Freshers Support Analyst
As a Freshers Support Analysts, you’ll be responsible for:
- Handling inbound and outbound support calls from healthcare clients.
- Responding to ServiceNow tickets, emails, and chat-based issues.
- Troubleshooting mobile devices, app installations, connectivity, software errors, and firmware updates.
- Coordinating with cross-functional teams such as Deployment, Supply Chain, and Engineering to resolve customer issues.
- Supporting a wide range of services including:
- Medical accessories & apps
- Mobile device management
- Complaint handling & report processing
- Healthcare patient management platforms
This role also includes technical testing, managing lost/stolen device protocols, and system recovery readiness.
✅ Eligibility & Skill Requirements
To be eligible for the Freshers Support Analysts role at GlobalLogic, candidates must:
- Hold a Bachelor’s degree in any discipline (preferably in IT, CS, or related fields).
- Possess excellent English communication skills (spoken and written).
- Be comfortable working in rotational night shifts.
- Have basic understanding of international customer support, email, voice & chat platforms.
- Be a good team player with attention to detail and a problem-solving mindset.
Preferred (But Not Mandatory):
- Exposure to IT helpdesk roles, mobile technology support, or healthcare IT services.
- Basic knowledge of ServiceNow, MDM platforms, or CRM tools.
🌟 Why Join GlobalLogic as a Freshers Support Analyst?
GlobalLogic is not just a place to work; it’s where your IT support career begins. With cutting-edge projects and a focus on innovation in the healthcare tech space, the company provides:
- A chance to work with top global clients in the healthcare and medical domain.
- Professional development in technical troubleshooting, device support, and customer handling.
- Opportunities to grow within a global digital transformation company backed by Hitachi.
💡 What You’ll Gain:
- Real-time exposure to international tech support
- Opportunity to grow in customer-facing tech roles
- Learn about medical mobile apps, MDM, ServiceNow, and issue escalation workflows
- Build your resume with global healthcare experience
- Start your journey in the IT services industry
🔍 Keywords in This Article
- Freshers Support Analysts
- Support Analysts Jobs in Hyderabad
- IT Support Jobs for Freshers
- Healthcare IT Support
- GlobalLogic Support Analyst Role
- Customer Support Jobs in Hyderabad
- Technical Support Analyst Freshers
- Voice and Chat Support Jobs India
📢 Final Thoughts
If you’re a tech-savvy graduate who enjoys solving problems and helping others, this Freshers Support Analysts opportunity at GlobalLogic is the perfect place to start. With mentorship, growth opportunities, and real-world experience, you’ll be on the path to becoming a seasoned IT professional.
👉 Apply now and take your first step into the world of IT support!
Wishing all freshers the best of luck in landing this exciting role!
