If you are looking to build a strong career in application support, data troubleshooting, and enterprise platforms, the Software Support Engineer role at ThrivePass is an excellent opportunity. This position is ideal for professionals who enjoy solving real-world system issues, working with SQL and data, and collaborating with cross-functional teams to keep platforms running smoothly.
The Software Support Engineer role combines technical problem-solving with ownership, accountability, and communication—making it a highly impactful position within a growing technology company.
- 1 About ThrivePass
- 2 Overview of the Software Support Engineer Role
- 3 Job Details at a Glance
- 4 What Does a Software Support Engineer Do at ThrivePass?
- 5 Skills Required for the Software Support Engineer Role
- 6 Behavioral Traits ThrivePass Looks For
- 7 Why Choose the Software Support Engineer Role at ThrivePass?
- 8 Work Culture & Environment
- 9 Career Growth as a Software Support Engineer
- 10 Equal Opportunity & Inclusive Hiring
- 11 Final Thoughts
About ThrivePass
ThrivePass is a modern employee benefits platform focused on personalization, data-driven insights, and meaningful employee experiences. ThrivePass helps organizations go beyond traditional benefits by enabling smarter, more human-centered solutions.
At ThrivePass, culture is not just a concept—it’s built into everyday work through the company’s CARE values:
- Courageous – Embracing challenges and new ideas
- Authentic – Being transparent and true to oneself
- Resourceful – Finding smart, creative solutions
- Excellent – Delivering quality work with pride
As a Software Support Engineer, you become part of a team that values growth, learning, and innovation.
Overview of the Software Support Engineer Role
The Software Support Engineer position is a full-time role based in New Delhi, India, with a hybrid work model. This role supports ThrivePass’s enterprise platforms and focuses on resolving application issues, maintaining data accuracy, and ensuring smooth day-to-day platform operations.
It is a high-ownership role that requires independent execution, structured problem-solving, and close collaboration with Engineering, QA, and Product teams.
Job Details at a Glance
| Job Detail | Information |
|---|---|
| Job Title | Software Support Engineer |
| Company | ThrivePass |
| Location | New Delhi, India |
| Employment Type | Full-Time |
| Work Mode | Hybrid |
| Department | Engineering & Development |
| Role Category | Application / Software Support |
What Does a Software Support Engineer Do at ThrivePass?
As a Software Support Engineer, you are responsible for identifying, troubleshooting, and resolving issues across enterprise systems while ensuring data integrity and customer satisfaction.
Key Responsibilities
- Investigate and resolve application and data-related issues
- Write, debug, and optimize complex SQL queries
- Perform safe data corrections with proper validation
- Troubleshoot production issues using logs and monitoring tools
- Understand product workflows and perform basic impact analysis
- Maintain clear documentation and structured ticket updates
- Collaborate with Engineering, QA, and Product teams
- Take end-to-end ownership of assigned tasks
- Suggest improvements and contribute innovative ideas
This makes the Software Support Engineer role both technically challenging and highly rewarding.
Skills Required for the Software Support Engineer Role
Must-Have Technical Skills
| Skill Area | Required Knowledge |
|---|---|
| SQL | Complex joins, debugging, performance tuning |
| Application Support | TechOps / Data Support experience |
| Systems Understanding | APIs, system logic, data flows |
| Data Analysis | MS Excel for validation and reporting |
| Troubleshooting | Logs, monitoring tools |
| Communication | Clear written & verbal skills |
Nice-to-Have Skills
| Skill Area | Advantage |
|---|---|
| Cloud Platforms | Azure SQL, App Services, Logs |
| Programming | Reading basic .NET / C# code |
| Enterprise Systems | Workflow-heavy platforms |
Behavioral Traits ThrivePass Looks For
Beyond technical skills, a successful Software Support Engineer demonstrates strong ownership and discipline.
- High ownership and reliability
- Structured and detail-oriented work style
- Proactive communication
- Low tolerance for errors
- Curiosity to understand systems deeply
- Accountability from start to finish
These traits align strongly with ThrivePass’s culture.
Why Choose the Software Support Engineer Role at ThrivePass?
This role stands out because of its balance between technology, ownership, and people-first culture.
Key Benefits
- Opportunity to work on enterprise-grade platforms
- Strong focus on learning and skill development
- Collaborative and supportive team environment
- Culture built on trust, transparency, and growth
- Competitive benefits that support employee well-being
- Inclusive workplace that values diversity and respect
The Software Support Engineer role is ideal for professionals who want both stability and meaningful impact.
Work Culture & Environment
ThrivePass promotes a work culture where performance is measured not just by results, but by how you show up. Employees are encouraged to:
- Think boldly
- Share ideas
- Collaborate across teams
- Continuously learn and improve
As a Software Support Engineer, you will be trusted with responsibility and empowered to make decisions.
Career Growth as a Software Support Engineer
Starting in this role, professionals can grow into positions such as:
- Senior Software Support Engineer
- Application Support Lead
- Technical Operations Specialist
- Product Support Manager
- Platform Reliability Engineer
Growth is driven by performance, ownership, and technical depth.
Equal Opportunity & Inclusive Hiring
ThrivePass is an equal opportunity employer and is committed to maintaining an inclusive and respectful workplace. The company does not discriminate based on gender, age, race, religion, disability, sexual orientation, or background.
Every Software Support Engineer is valued for their skills, ideas, and contributions.
Final Thoughts
The Software Support Engineer role at ThrivePass in New Delhi is an excellent opportunity for professionals who enjoy solving complex system issues, working with data, and collaborating across teams. With a strong culture, modern technology stack, and focus on employee growth, this role offers both career stability and meaningful impact.
✨ Wishing you all the best in your application and a successful journey ahead as a Software Support Engineer!
