If you are looking to start or grow your career in the IT-enabled services and customer support domain, the WIPRO Process Associate role is a strong opportunity—especially for candidates interested in US Healthcare voice process jobs. This opening is based in Kolkata and supports the Molina US Healthcare process, making it ideal for fresh graduates and early professionals who want exposure to international clients and structured corporate processes.
Wipro is one of India’s leading global IT, consulting, and business process services companies, known for providing stable careers, professional training, and long-term growth opportunities.
- 1 🔍 About the WIPRO Process Associate Role
- 2 🏥 Domain Overview – US Healthcare (Molina Provider)
- 3 📋 Job Details at a Glance
- 4 🧑💼 Roles & Responsibilities of a WIPRO Process Associate
- 5 🛠 Required Skills & Abilities
- 6 🎓 Eligibility Criteria
- 7 📊 Performance & Growth Metrics
- 8 🌟 Why Choose a Career as a WIPRO Process Associate?
- 9 🚀 Who Should Apply?
🔍 About the WIPRO Process Associate Role
The WIPRO Process Associate position is part of the Customer Service – Voice (US Healthcare) domain. Associates act as the first point of contact for US-based clients, handling customer queries through voice calls and emails while ensuring high service quality and compliance with defined SLAs.
This role focuses on customer interaction, issue resolution, ticket management, and delivering excellent service experiences aligned with Wipro’s global standards.
🏥 Domain Overview – US Healthcare (Molina Provider)
This role supports the US Healthcare business, specifically the Molina provider process. You will be interacting with healthcare-related systems, assisting providers, and managing service requests while following strict quality, data accuracy, and compliance requirements.
Working in a US Healthcare process helps candidates build:
- Strong communication skills
- Domain knowledge in healthcare operations
- Experience with international clients
📋 Job Details at a Glance
| Category | Details |
|---|---|
| Job Title | Process Associate |
| Company | Wipro |
| Domain | US Healthcare – Molina Provider |
| Process Type | Voice |
| Job Level | 1A – Associate Level |
| Location | Kolkata, West Bengal |
| Shift | US Shifts (Rotational) |
| Employment Type | Full-time |
| Experience | Freshers / 6+ months preferred |
| Education | Graduate / HSC (12th Pass) |
🧑💼 Roles & Responsibilities of a WIPRO Process Associate
As a WIPRO Process Associate, your day-to-day responsibilities will include:
- Handling inbound customer calls and emails in a professional and courteous manner
- Resolving client queries related to US Healthcare services
- Managing tickets: categorization, prioritization, tracking, and closure
- Recording and documenting customer interactions accurately
- Following standard operating procedures (SOPs) and SLAs
- Using internal knowledge bases to troubleshoot issues efficiently
- Escalating complex or unresolved issues to team leaders when required
- Ensuring compliance with service agreements and quality standards
- Maintaining logs and reports to identify recurring issues and trends
🛠 Required Skills & Abilities
To succeed in the WIPRO Process Associate role, candidates should have:
- Excellent English communication skills (voice clarity & fluency)
- Neutral accent and good grammar
- Basic computer knowledge and keyboard navigation skills
- Strong customer service orientation
- Good listening and problem-solving abilities
- Willingness to work in US shifts and rotational schedules
- Ability to work under pressure and meet productivity targets
🎓 Eligibility Criteria
This WIPRO Process Associate job is suitable for:
- Graduates from any stream
- HSC (12th pass) candidates with strong communication skills
- Candidates with 6 months or more experience in service industry (preferred)
- Call center experience is an added advantage
- Freshers who are eager to learn and grow in the BPO/ITES domain
📊 Performance & Growth Metrics
Your performance will be measured on:
| Parameter | What is Evaluated |
|---|---|
| Process Quality | SLA adherence, case resolution, customer feedback |
| Productivity | Number of cases handled per day |
| Self-Management | Attendance, efficiency, training completion |
| Learning | Participation in product and technical trainings |
Consistent performers often get opportunities for role enhancement, internal movement, and long-term career growth within Wipro.
🌟 Why Choose a Career as a WIPRO Process Associate?
- Work with a globally recognized IT services company
- Gain exposure to the US Healthcare domain
- Structured training and onboarding support
- Stable job with corporate work culture
- Strong foundation for careers in BPO, healthcare operations, and ITES
- Opportunity to build communication and customer management skills
🚀 Who Should Apply?
This role is ideal if you are:
- A fresher looking for your first corporate job
- Interested in US voice process jobs in Kolkata
- Comfortable communicating in English
- Willing to work in rotational US shifts
- Looking for long-term growth with a reputed company like Wipro
🌱 Final Words
The WIPRO Process Associate – US Healthcare Voice Process role is a great entry point into the corporate and IT-enabled services world. With the right attitude, communication skills, and willingness to learn, this opportunity can help you build a stable and rewarding career.
✨ Wishing you all the best in your job search and future career growth!
