If you are planning to start or grow your career in IT support and cybersecurity, the Technical Support Engineer role is one of the most in-demand opportunities today. Companies across the globe rely on skilled Technical Support Engineer professionals to maintain system stability, resolve technical issues, and ensure customer satisfaction.
This article provides complete details about the Technical Support Engineer position, including responsibilities, required skills, work location, career growth, and why this role is valuable in today’s technology-driven world.
- 1 About Qualys
- 2 Technical Support Engineer – Job Overview
- 3 Role Summary – Technical Support Engineer
- 4 Key Responsibilities of a Technical Support Engineer
- 5 Required Qualifications for Technical Support Engineer
- 6 Preferred Skills for Technical Support Engineer (Nice to Have)
- 7 What You Gain as a Technical Support Engineer
- 8 Career Growth After Technical Support Engineer
- 9 Why Choose a Career as a Technical Support Engineer
- 10 Final Thoughts
About Qualys
Qualys is a globally recognized leader in cloud security and vulnerability management. The company empowers organizations to strengthen their security posture using advanced cloud-based and cybersecurity solutions.
Working at Qualys means being part of a fast-growing, innovation-driven environment where teamwork, learning, and real-world problem solving go hand in hand.
Technical Support Engineer – Job Overview
The Technical Support Engineer role is designed for candidates who want hands-on exposure to cybersecurity, cloud platforms, and enterprise IT environments. This role is suitable for fresh graduates as well as professionals with up to a few years of experience in technical or IT support.
Job Information Table
| Category | Details |
|---|---|
| Job Title | Technical Support Engineer |
| Location | Pune |
| Employment Type | Full Time |
| Experience | 0–2+ Years |
| Posted On | 2 Days Ago |
| Job ID | R0004340 |
Role Summary – Technical Support Engineer
As a Technical Support Engineer, you will work directly with customers and partners to troubleshoot issues related to cloud-based security applications. The role focuses on delivering reliable technical assistance while maintaining high standards of customer experience.
This position provides an excellent foundation for building a long-term career in cybersecurity and enterprise IT support.
Key Responsibilities of a Technical Support Engineer
Core Technical Support Duties
- Provide technical assistance via phone, email, and collaboration tools
- Troubleshoot customer-reported issues on SaaS-based security platforms
- Ensure clear, professional, and friendly communication with customers
- Document issues, resolutions, and troubleshooting steps accurately
Collaboration & Problem Resolution
- Work closely with Engineering and QA teams for faster issue resolution
- Escalate complex problems following standard support procedures
- Help ensure timely fixes while meeting internal service-level expectations
Continuous Learning & Skill Development
- Gain hands-on exposure to cloud security and vulnerability management
- Build expertise in enterprise networking and system administration
- Continuously improve knowledge of cybersecurity tools and technologies
Required Qualifications for Technical Support Engineer
| Requirement | Details |
|---|---|
| Education | Bachelor’s in CS, IT, Cybersecurity, or equivalent |
| Experience | 0–2+ years in technical or IT support |
| Networking Knowledge | TCP/IP, OSI model, DNS, DHCP |
| Operating Systems | Linux/Unix or Windows |
| Skills | Troubleshooting, analytical thinking |
| Shift | Willing to work in 24/7 rotational shifts |
| Communication | Strong verbal and written skills |
Preferred Skills for Technical Support Engineer (Nice to Have)
Although not mandatory, these skills can give you an edge as a Technical Support Engineer:
- Basic scripting knowledge (Bash, Python)
- Familiarity with IIS, Apache, or Nginx
- Understanding of cybersecurity fundamentals and vulnerabilities
- Experience with Wireshark, SSH, or monitoring tools
- Knowledge of APIs and basic Regex
- Exposure to support tools like Jira, Salesforce, or Zendesk
- Certifications such as Security+, CCNA, or CEH
What You Gain as a Technical Support Engineer
Working as a Technical Support Engineer provides strong technical and professional benefits:
- Real-world experience with enterprise security platforms
- Mentorship from experienced cybersecurity professionals
- Hands-on learning in cloud and SaaS environments
- Exposure to vulnerability management and threat detection
- Opportunities to grow into advanced cybersecurity roles
Career Growth After Technical Support Engineer
A Technical Support Engineer role can open doors to multiple career paths, such as:
- Senior Technical Support Engineer
- Cybersecurity Analyst
- Cloud Security Engineer
- Systems Administrator
- Network Security Specialist
- Product Support Specialist
With continuous learning and experience, this role can evolve into high-demand security and cloud positions.
Why Choose a Career as a Technical Support Engineer
The demand for Technical Support Engineer professionals is growing rapidly as organizations move to cloud-based and security-focused infrastructures. This role builds strong fundamentals in networking, systems, and cybersecurity while enhancing communication and problem-solving skills.
It is an ideal starting point for anyone aiming for a stable, future-proof career in IT and cybersecurity.
Final Thoughts
The Technical Support Engineer role is a valuable opportunity for candidates who want practical exposure to real-world technical challenges while working in a collaborative and innovative environment. It combines learning, customer interaction, and technical growth into one strong career foundation.
✨ Wishing you success in your career journey—keep building skills, stay curious, and move forward with confidence.
