If you are looking to start your career in IT support, system operations, and infrastructure management, this IT Infrastructure Analyst role at Allstate can be a strong foundation. This opportunity is based in Pune with a hybrid work model, giving flexibility to work both from office and remotely.
For fresh graduates and early career professionals who want hands-on exposure to enterprise IT systems, troubleshooting, and infrastructure environments, the IT Infrastructure Analyst position offers real-time experience in supporting global users and business-critical systems.
- 1 Why Consider a Career as an IT Infrastructure Analyst?
- 2 About Allstate India Private Limited
- 3 Job Overview – IT Infrastructure Analyst
- 4 Key Responsibilities of an IT Infrastructure Analyst
- 5 Eligibility Criteria for IT Infrastructure Analyst
- 6 Skills Required for IT Infrastructure Analyst
- 7 Is This Role Suitable for Freshers?
- 8 Career Growth After Joining as an IT Infrastructure Analyst
- 9 Why This IT Infrastructure Analyst Role Stands Out
- 10 Final Thoughts
Why Consider a Career as an IT Infrastructure Analyst?
Technology is the backbone of every modern organization. From hardware systems to network connectivity and enterprise applications, everything depends on strong IT infrastructure.
As an IT Infrastructure Analyst, you become the first line of defense when technical issues arise. You support users, troubleshoot hardware and software problems, manage ticket escalations, and ensure systems run smoothly.
This role is ideal for candidates who:
- Enjoy solving technical problems
- Have interest in networking and system support
- Want to work in enterprise IT environments
- Prefer hybrid working models
About Allstate India Private Limited
Allstate India is a strategic technology and business services center of The Allstate Corporation, one of the largest insurance providers in the United States.
With offices in Pune and Bengaluru, Allstate India supports global operations in:
- Technology & innovation
- Policy administration
- Accounting services
- Transformation solutions
- Global operations integration
Working here means contributing to a global organization while building your technical expertise locally.
Job Overview – IT Infrastructure Analyst
This role falls under the IT Support / Service Desk function and is designed for early career professionals with 0–2 years of experience.
The IT Infrastructure Analyst acts as a bridge between end-users and IT teams, ensuring technical issues are resolved quickly and efficiently.
Key Responsibilities of an IT Infrastructure Analyst
Here’s what you can expect in this role:
🔹 Technical Support
- Provide support for hardware and software issues
- Troubleshoot network-related problems
- Assist users with system errors and access issues
🔹 Ticket & Escalation Management
- Prioritize and route complex issues
- Coordinate with specialized IT teams
- Track resolution timelines
🔹 Documentation & Knowledge Management
- Maintain issue-resolution documentation
- Contribute to knowledge base improvements
- Support system audits and compliance tracking
🔹 System Monitoring
- Monitor IT system performance
- Identify recurring issues
- Suggest improvements
🔹 Team Collaboration
- Work closely with IT infrastructure teams
- Mentor junior analysts (when applicable)
- Participate in application and service deployments
Eligibility Criteria for IT Infrastructure Analyst
| Category | Details |
|---|---|
| Job Role | IT Infrastructure Analyst |
| Location | Pune, Maharashtra |
| Work Mode | Hybrid (Office + Remote) |
| Experience | 0–2 Years |
| Education | 4-Year Bachelor’s Degree (Preferred) |
| Department | IT Support / Service Desk |
| Employment Type | Full-Time |
Skills Required for IT Infrastructure Analyst
To succeed in this role, you should have:
Technical Skills
- Basic understanding of IT systems
- Knowledge of hardware, software & networking concepts
- Familiarity with ticketing systems
- Understanding of troubleshooting processes
Soft Skills
- Strong communication skills
- Problem-solving mindset
- Ability to handle multiple tasks
- Calm under pressure
Is This Role Suitable for Freshers?
Yes. The IT Infrastructure Analyst role is suitable for freshers or candidates with up to 2 years of experience.
If you have recently completed your bachelor’s degree and want to enter the IT infrastructure domain, this role provides:
- Enterprise-level exposure
- Structured learning
- Real-time troubleshooting experience
- Career growth in infrastructure & operations
Career Growth After Joining as an IT Infrastructure Analyst
Starting as an IT Infrastructure Analyst, you can grow into roles like:
- Infrastructure Engineer
- Network Administrator
- Cloud Operations Analyst
- System Engineer
- IT Operations Lead
With experience, certifications (like ITIL, CCNA, AWS), and strong performance, growth opportunities expand significantly.
Why This IT Infrastructure Analyst Role Stands Out
✔ Hybrid working model
✔ Global exposure
✔ Structured enterprise environment
✔ Strong IT learning curve
✔ Opportunity to work with cross-functional teams
This position is not just about resolving tickets — it is about understanding how large organizations maintain stable, secure, and efficient IT environments.
Final Thoughts
If you are actively searching for an entry-level IT support job in Pune, this IT Infrastructure Analyst opportunity at Allstate could be the right starting point. It combines technical exposure, structured growth, and enterprise-level experience.
For fresh graduates aiming to build a strong foundation in IT infrastructure, networking, and support systems, applying for the IT Infrastructure Analyst role can be a smart career move.
Keep learning, stay consistent, and apply confidently. Wishing you success in your IT career journey 🚀
