If you are looking for an accenture Freshers oppturnity, this detailed article will help you understand everything about the role of Application Tech Support Practitioner. This is one of the best positions for freshers and early-career tech professionals who want to start a career in IT support, service desk operations, and customer communication.
This article covers the complete job description, skills required, responsibilities, work environment, career growth, benefits, and a structured summary table for better clarity.
⭐ Role Overview: Application Tech Support Practitioner
The Application Tech Support Practitioner role is offered under the position of Software/Application/Cloud Tech Support Associate. This is a full-time role suitable for candidates with 0–2 years of experience.
This accenture Freshers oppturnity is perfect for individuals who have strong communication skills and want to build a career in IT Service Desk Management, Voice Support, and Application Support.
Job ID: ATCI-5104413-S1889147
Job Location: Pune
Support Type: Voice Support
Experience Required: 0–2 years
⭐ About the Role & Team
As an Application Tech Support Practitioner, you will act as the main communication link between clients and the technology systems they use. Your job is to ensure that all systems run smoothly, client issues are resolved on time, and all service-related tasks are performed professionally.
This position requires problem-solving skills, strong communication abilities, and a calm approach while handling users in different situations.
What You Will Do (Day-to-Day Responsibilities)
In this accenture Freshers oppturnity, your daily responsibilities include:
📌 Level 1 Technical Support
- Provide L1 support through the IT Service Desk
- Assist users in resolving technical issues related to software, hardware, and accounts
📌 Troubleshooting & Issue Resolution
- Diagnose problems related to Microsoft 365, MS Office, Active Directory, and IT tools
- Support remote users using remote desktop tools
📌 Ticketing & Documentation
- Log every issue in ITSM tools like ServiceNow or BMC Remedy
- Follow proper ticket lifecycle and meet the assigned SLAs
📌 Customer Interaction
- Communicate with customers in a neutral accent
- Provide clear and simple explanations for technical issues
📌 Collaboration
- Work closely with the team to improve service quality
- Share updates and learnings to enhance the client experience
Skills Required for This Role
Below is a structured table summarizing the key requirements for this accenture Freshers oppturnity.
Two-Column Table: Skills & Requirements
| Category | Details |
|---|---|
| Experience | 0–2 years in IT Service Desk / Tech Support |
| Education | 15 years of full-time education (mandatory) |
| Technical Skills | Service Desk Management, Voice Support |
| Tools Knowledge | ServiceNow, BMC Remedy, ITSM tools |
| Software Knowledge | Microsoft 365, MS Office, Active Directory |
| Troubleshooting Areas | Hardware, software, accounts, remote access |
| Communication Skills | Neutral accent, professional email writing |
| Additional Skills | Problem-solving, calm under pressure, customer handling |
| Shift Type | 24×7 rotational shifts |
| Support Mode | Voice support + email + chat |
⭐ Work Hours & Work Environment
This accenture Freshers oppturnity includes working in:
- 24×7 rotational shifts (9.5 hours)
- Night shifts based on US timings
- Weekend and holiday working (based on roster)
- Work-from-office requirement in Pune
Employees will get two weekly offs depending on the shift rotation.
⭐ Why This Accenture Freshers Opportunity Is Worth It
Choosing this accenture Freshers oppturnity offers several advantages:
- Entry into a global IT organization
- Hands-on experience with enterprise-level systems
- Opportunity to learn ITSM tools and service desk frameworks
- Career growth in Application Support, Service Desk Lead, or Cloud Support
- Exposure to real-time client communication and issue handling
Accenture also provides excellent training programs that help freshers become industry-ready.
Career Growth Opportunities
Starting as a Software/Application/Cloud Tech Support Associate, you can grow into:
- Service Desk Lead
- Incident Manager
- Application Support Engineer
- IT Operations Analyst
- Cloud Support Associate
- Senior Technical Support Engineer
This role is the foundation for long-term career growth in the IT support industry.
Final Words for Job Seekers
If you are searching for an accenture Freshers oppturnity that gives you real IT exposure, this role of Application Tech Support Practitioner is a great place to start. Stay confident, keep learning, and apply on time to increase your chances.
Wishing all job seekers all the best in their career journey! 🌟
