If you are someone who enjoys interacting with people, solving problems, and working in a dynamic airport environment, then the Customer Service Officer role at Akasa Air is a great opportunity for you. This position is ideal for individuals who are enthusiastic, customer-focused, and ready to kickstart their career in the aviation industry.
- 1 โ๏ธ About Akasa Air
- 2 ๐ผ Role Overview
- 3 ๐งพ Akasa Air Customer Service Officer โ Overview Table
- 4 ๐ฏ Key Responsibilities
- 5 ๐ง Skills and Competencies
- 6 ๐ Educational Qualification
- 7 ๐งฉ Experience Required
- 8 ๐ซ Work Environment
- 9 โ๏ธ Why Join Akasa Air?
- 10 ๐งพ Important Details
- 11 โ ๏ธ Note for Applicants
- 12 ๐ How to Apply for Akasa Air Customer Service Officer Role
- 13 ๐ Conclusion
โ๏ธ About Akasa Air
Akasa Air is one of Indiaโs fastest-growing airlines, known for its efficient service and customer-first approach. The airline is dedicated to providing a smooth and friendly travel experience for passengers while maintaining operational excellence at every stage. Joining Akasa Air as a Customer Service Officer gives you a chance to be part of a professional, supportive, and fast-paced work culture.
๐ผ Role Overview
The Customer Service Officer plays a key role in ensuring passengers have a seamless experience from check-in to boarding. The job involves direct interaction with passengers, handling reservations, issuing tickets, assisting with baggage, and ensuring compliance with airline safety and service standards.
๐งพ Akasa Air Customer Service Officer โ Overview Table
| Position | Customer Service Officer |
|---|---|
| Company Name | Akasa Air |
| Job Type | Full-Time / Permanent |
| Job Location | Mumbai Airport |
| Experience Required | 0โ1 Year (Freshers can apply) |
| Educational Qualification | Graduate (Any Stream) |
| Skills Required | Customer Service, Communication, Teamwork, Airline Operations |
| Industry Type | Aviation / Airline |
| Salary | As per industry standards |
๐ฏ Key Responsibilities
As a Customer Service Officer, youโll be responsible for providing an excellent experience to passengers throughout their journey.
Hereโs what your day-to-day role will include:
- Greeting and assisting passengers with check-in, reservations, and ticketing.
- Handling special category passengers (elderly, unaccompanied minors, and differently-abled).
- Checking identity documents, luggage weights, and recording accurate baggage details.
- Educating passengers on DG (Dangerous Goods) and restricted items.
- Performing boarding gate functions, such as passenger announcements and reconciliation.
- Coordinating with ground staff and duty managers for smooth operations.
- Following aviation security and safety procedures.
- Maintaining professional grooming and adhering to company policies at all times.
๐ง Skills and Competencies
To excel as a Customer Service Officer, candidates should possess:
- Strong communication and interpersonal skills.
- A customer-first attitude with a pleasant personality.
- Team spirit and ability to handle fast-paced situations.
- Basic knowledge of airline and airport operations.
- Attention to detail and problem-solving ability.
๐ Educational Qualification
- Candidates must hold a Graduate Degree in any discipline.
- A background in Aviation, Travel & Tourism, or Hospitality is a plus.
๐งฉ Experience Required
- Freshers and candidates with 0โ1 years of experience in customer service are welcome.
- Prior experience in the aviation sector will be an added advantage.
๐ซ Work Environment
You will be part of a team that operates at the Mumbai Airport, working under the supervision of Duty Officers and Managers. This role requires dedication, flexibility, and professionalism, as you will be representing Akasa Air directly to its passengers.
โ๏ธ Why Join Akasa Air?
- Be part of Indiaโs fastest-growing airline.
- Work in a professional and supportive environment.
- Gain valuable experience in aviation customer service.
- Opportunity to grow and explore multiple career paths in the aviation industry.
๐งพ Important Details
| Category | Details |
|---|---|
| Designation | Customer Service Officer |
| Location | Mumbai Airport |
| Experience | 0โ1 Year |
| Qualification | Graduate (Any Stream) |
| Skills | Customer Service, Communication, Teamwork |
| Industry | Aviation |
| Application Mode | Online |
| Last Date to Apply | Open until filled |
โ ๏ธ Note for Applicants
Akasa Air has clearly stated that it does not charge any fees or accept payments during the recruitment process. Any third-party claiming otherwise is fraudulent. Candidates are advised to report such incidents to info@akasaair.com.
๐ How to Apply for Akasa Air Customer Service Officer Role
Interested candidates can apply online through Akasa Airโs official career portal.
Hereโs how to proceed:
- Visit the official Akasa Air Careers Page.
- Search for โCustomer Service Officerโ under available openings.
- Read the full job description carefully.
- Click on Apply Now and fill out the online application form.
- Upload your updated resume and submit the form.
๐ Conclusion
The Akasa Air Customer Service Officer position is a fantastic opportunity for fresh graduates looking to start their careers in the aviation industry. It offers professional growth, hands-on experience, and a chance to be part of a leading airline brand.
โจ Wishing all aspiring candidates the best of luck in their journey toward becoming part of Akasa Airโs customer service team!
