Introduction
Amazon is looking for Device Associate I to work with the Amazon Appstore Selection Quality Services (ASQS) team. This role involves testing applications, ensuring compliance with Amazon’s policies, and maintaining a high-quality selection of apps for customers using Amazon’s devices such as Fire TV, Fire tablets, and third-party Android devices.
This is an entry-level role suitable for candidates with little or no prior work experience who are eager to start their careers in software testing and quality assurance.
About the Amazon Appstore and ASQS Team
The Amazon Appstore is a digital marketplace where users can browse, download, and purchase apps and games for various platforms. The ASQS team ensures that only high-quality, policy-compliant applications are available in the store. This team works to eliminate low-quality and unsafe content while enhancing the overall user experience.
Key Responsibilities
The Device Associate I role focuses on testing applications to ensure quality, security, and compliance with Amazon’s guidelines. The responsibilities include:
1. Application Testing
- Test applications on FireOS and Android devices to check compatibility and performance.
- Execute manual test cases for apps and services, covering both simple and complex features.
2. Policy Enforcement
- Ensure that applications meet Amazon’s quality standards before being published.
- Identify and block low-quality or non-compliant applications.
3. Bug Reporting and Issue Resolution
- Document and report bugs, failures, and quality issues.
- Monitor issue resolution while adhering to defined SLAs and escalation procedures.
4. Customer Feedback Management
- Analyze user reviews and feedback to maintain the integrity of the Appstore.
- Address customer concerns and take appropriate action when needed.
5. Developer Relations
- Provide guidance to application developers about Amazon’s submission requirements.
- Assist developers in following best practices for app publishing.
6. Collaboration and Productivity Goals
- Work closely with team members and managers.
- Meet daily productivity and quality targets aligned with Amazon’s customer-centric philosophy.
Eligibility Criteria
Basic Qualifications
- Educational Background: Any graduate degree (no specific field required).
- Technical Skills: Basic understanding of software manual testing.
- Communication Skills: Ability to communicate effectively in both written and verbal formats.
- Teamwork: Ability to work collaboratively in a team environment.
Preferred Qualifications
- Degree in Computer Science, IT, or related fields.
- Relevant certifications in software testing or quality assurance.
- Basic knowledge of cloud technologies, machine learning, or artificial intelligence (added advantage).
Career Growth Opportunities
Amazon offers multiple career paths for Device Associate I employees. Based on performance and interests, employees can advance to higher roles such as:
- Device Associate II & III (with increased responsibilities).
- Business Analyst (BA I, BA II, BA Support).
- Quality Assurance Engineer (QAE, QAT).
- Program Manager or Operations Manager roles.
Continuous training, mentorship, and cross-functional opportunities support career development at Amazon.
Why Work at Amazon?
Amazon provides an inclusive and diverse work environment where employees can grow professionally. The company values integrity, compliance, and customer satisfaction while fostering a supportive workplace culture.
Additionally, Amazon offers workplace accommodations for candidates with disabilities during the hiring process. More information can be found at Amazon’s accommodation page.
Conclusion
The Device Associate I role at Amazon is an excellent opportunity for fresh graduates and early-career professionals looking to enter the field of software testing and quality assurance. With growth opportunities, competitive benefits, and a chance to work on Amazon’s innovative products, this position serves as a strong foundation for a promising career.
Wishing you success in securing this job and taking the first step toward a great career! 🚀
