Overview
A leading organization is looking for candidates for the role of Application Tech Support Practitioner in Kolkata, India. This role involves acting as a bridge between clients and IT systems, ensuring smooth system operations and resolving technical issues.
If you have strong communication skills and an interest in IT service management, this could be a great opportunity to start or advance your career.
Job Role & Responsibilities
As an Application Tech Support Practitioner, your primary responsibilities will include:
π οΈ Providing Technical Support
- Act as the main point of contact between clients and IT applications.
- Identify and resolve technical issues in a timely manner.
- Maintain high-quality service and ensure customer satisfaction.
ποΈ Problem Solving & System Maintenance
- Participate in discussions to find solutions for recurring issues.
- Conduct regular system checks and maintenance to prevent problems.
- Work with internal teams to improve system performance.
π’ Communication & Collaboration
- Provide clear and effective communication with clients regarding technical issues.
- Assist in creating training materials for end-users.
- Stay updated on industry trends and IT best practices.
Required Skills & Qualifications
π Education:
- A Bachelorβs Degree is required.
π» Technical Skills:
- Must-Have: Experience in Service Desk Management.
- Good-to-Have: Knowledge of Service Desk Voice Support.
- Understanding of IT service management principles.
- Familiarity with ticketing systems and remote support tools.
- Strong troubleshooting and problem-solving abilities.
π Experience:
- Candidates with 0-2 years of experience in service desk management are eligible.
π Location:
- Kolkata, India
Why Consider This Job?
β
Work in a dynamic IT support environment.
β
Gain experience in technical troubleshooting and client management.
β
Opportunity to develop expertise in IT service management and system operations.
β
Build problem-solving and collaboration skills in a professional setting.
π How to Apply
Interested candidates can check the official career portal for more details and application procedures.
π‘ Wishing you the best in your job search! May you find the perfect opportunity to grow your career. ππ―
