Job Overview
A great opportunity is available for individuals looking to start or grow their career in IT support. The role of Application Tech Support Practitioner requires strong communication skills and a dedication to maintaining high-quality system performance. If you have 0-2 years of experience in Service Desk Quality Management, this role could be a great fit for you.
Location
📍 Accenture Gurgaon, India
Role & Responsibilities
- Act as a bridge between clients and the IT system, ensuring smooth operation.
- Identify, troubleshoot, and resolve technical issues efficiently.
- Provide prompt resolutions to client queries and maintain a high level of customer satisfaction.
- Work closely with cross-functional teams to solve complex problems.
- Perform regular system checks and maintenance.
- Document and track client issues for future reference.
- Assist in developing training materials for end-users.
Required Skills & Qualifications
✅ Must-Have Skills:
- Experience or knowledge in Service Desk Quality Management.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills to effectively interact with clients and team members.
- Familiarity with ITIL framework for service management.
- Ability to use ticketing systems for tracking and managing technical issues.
✅ Qualifications:
- 0-2 years of experience in IT support or related roles.
- 15 years of full-time education (Bachelor’s degree preferred).
- Passion for technology and a keen interest in learning.
Why Consider This Role?
- Gain hands-on experience in IT support and system management.
- Work in a collaborative and dynamic environment.
- Opportunity to enhance your technical and customer service skills.
- A stepping stone for a rewarding career in IT service management.
Final Words
For those looking to start or advance their career in IT support, this role offers valuable experience and growth potential. Wishing you success in your job search and career journey! 🎯💼
