If you’re a fresher with a strong technical background and a passion for problem-solving, then this Technical Engineer, Customer Support opportunity at Finastra could be the launchpad for your IT career.
About Finastra
Finastra is a global leader in financial software solutions, serving more than 8,000 customers worldwide. Known for innovation in open finance, Finastra supports everything from Lending to Payments, Capital Markets, and Universal Banking. With offices around the globe and clients that include 45 of the world’s top 50 banks, Finastra offers a unique opportunity to work at the intersection of finance and cutting-edge technology.
Role Overview
As an Associate Technical Engineer, Customer Support, you will be the key point of contact for clients seeking assistance with Finastra products. This role requires not only technical proficiency but also great communication skills and a customer-first mindset.
Key Responsibilities
- Respond to customer issues, queries, and assistance requests
- Understand, replicate, and analyze issues
- Perform technical investigations and root cause analysis
- Provide feasible solutions and track issue resolution
- Collaborate in client meetings and WebEx sessions
- Document best practices and write technical specs
Desired Skills and Qualifications
- Degree in Computer Science, IT, Mathematics, or a related field
- Knowledge of C/C++, Java, SQL, and C#
- Familiarity with Linux, Windows, and Solaris
- Basic experience with debugging tools (e.g., Eclipse, Visual Studio)
- Understanding of CORBA, JMS (ActiveMQ), and Tomcat is a plus
- Excellent verbal and written English communication
Why This Is a Great Role for Freshers
This is an ideal position for fresh graduates who are looking for a Technical Engineer, Customer Support role that provides real-world experience, international exposure, and a structured career path in tech support and software services.
Job Details in a Snapshot
| Category | Information |
|---|---|
| Job Title | Associate Technical Engineer, Customer Support |
| Location | Pune / Bengaluru, India |
| Experience | 0-2 Years (Freshers Eligible) |
| Employment Type | Full-Time |
| Tech Stack | C/C++, Java, SQL, C#, Linux, Windows |
| Tools | Visual Studio, Eclipse, Tomcat |
| Soft Skills | Analytical Thinking, Communication, Teamwork |
| Job ID | REQ0525_0033974 |
| Posted On | 9 Days Ago |
Perks and Benefits
- Unlimited vacation and hybrid work model
- Health and life insurance
- Volunteering leaves and donation matching
- Mental health support, therapy, and coaching apps
- Global recognition programs and learning portals
Conclusion
If you’re looking for a Technical Engineer, Customer Support job that opens doors to global fintech, Finastra is the place to be. The company is not only committed to innovation and inclusion but also provides world-class training and career growth for early professionals.
Don’t miss out on this opportunity to grow your career in a global tech company. Apply now and take the first step toward a rewarding journey in technical engineering support!
