If you’re looking to begin your IT career in a supportive and structured environment, then this Associate Technical Support role at Tesco India in Bengaluru might be the perfect start. With opportunities to work on technical troubleshooting, customer interactions, and hands-on dispatch systems, this role is ideal for freshers or those with up to 2 years of experience. Keep reading to know more about this exciting opportunity, responsibilities, and the skill set required.
About Tesco India
Tesco in Bengaluru is a global capability center supporting one of the worldβs largest retail brands. With over 4,400 professionals, Tesco Business Solutions (TBS) delivers business efficiency and innovation across markets like India, UK, Hungary, and Ireland. Their focus is on driving growth and delivering impactful solutions through decision science and digital transformation.
Associate Technical Support β Job Description
The Associate Technical Support role is focused on resolving technical issues by identifying, triaging, and dispatching problems to the right technician using structured processes and systems.
This is an operational role where you’ll be involved in daily issue management, call handling, and ensuring store operations run smoothly by aligning jobs to qualified personnel.
Key Responsibilities
- Respond to technical queries via inbound/outbound calls and email
- Analyze issues, perform root cause analysis, and resolve first-level problems
- Dispatch technical jobs to the right technician with the right skills
- Apply fundamental work concepts, triaging tools, and decision-making skills
- Maintain speed, accuracy, and service quality metrics
- Collaborate with the Maintenance Operations Center
Eligibility & Skills Required
Below is a quick glance at the essential qualifications and technical skills required for the Associate Technical Support position:
| Criteria | Details |
|---|---|
| Job Role | Associate Technical Support |
| Location | Bengaluru, Karnataka (Full-time, On-site) |
| Experience Required | 0β2 Years (Freshers are welcome) |
| Educational Qualification | Any Graduate |
| Key Skills | English communication, logical thinking, active listening, MS Excel |
| Technical Tools | Basic MS Office, triage tools, call handling systems |
| Soft Skills | Speed, Accuracy, Problem-Solving, Team Coordination |
Why Join Tesco?
Tesco offers a market-competitive salary, excellent learning resources, and comprehensive benefits that enhance both personal and professional life. Here’s what makes Tesco an attractive employer:
- π° Performance Bonus β Annual rewards for top performers
- π§ Mental Health Support β Community groups, therapy, self-help tools
- π₯ Health Insurance β Coverage for self, family, and even in-laws
- π SAYE Scheme β Become a shareholder through structured savings
- ποΈ Leave Benefits β 30 days annual leave + 10 festival holidays
- π§βπ« Learning Opportunities β Training sessions, workshops, and upskilling
- π Green Campus β Cricket, badminton, volleyball, and wellness facilities
Skills That Set You Apart
To stand out as a successful Associate Technical Support engineer, you should build your proficiency in:
- Call handling & triaging
- First-level troubleshooting
- Basic technical diagnostics
- Excellent communication in English
- Fast decision-making and urgency handling
- Microsoft Excel and reporting tools
Final Thoughts
This Associate Technical Support opportunity at Tesco is a fantastic starting point for graduates interested in IT operations and customer support. With a global work culture, rich training programs, and a focus on health and wellbeing, Tesco provides the environment for long-term career growth.
If you are driven, logical, and eager to learn, this could be your chance to shine in one of the most structured and supportive workplaces in India.
Ready to Apply?
Donβt miss out on this opportunity to kickstart your career as an Associate Technical Support professional at Tesco. Apply link is given bellow.
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Wishing you the best of luck in your job search journey! Keep learning and keep growing. π±πΌ
