If you are looking to begin your career in technical support and customer service, the role of Associate Technical Support Engineer at Foundation AI in Hyderabad, Telangana is a fantastic opportunity. This position is open for fresh graduates and entry-level professionals who want to grow their careers in a fast-paced, innovative technology company.
About Foundation AI
Foundation AI is a growing technology company focused on automating document workflows. Their platform ingests documents, emails, and attachments, classifies them, and saves them into a Document Management System (DMS). By combining automation with machine learning, Foundation AI helps organizations reduce manual work and streamline operations.
Working here gives you exposure to cutting-edge technologies, cross-functional teams, and the chance to develop your skills in technical support engineering.
Role Overview – Associate Technical Support Engineer
The position of Associate Technical Support Engineer is designed for individuals who are passionate about problem-solving and helping customers. It involves troubleshooting, responding to client queries, and collaborating with different teams to ensure smooth product usage.
This is an entry-level job that requires good analytical skills, communication abilities, and flexibility to work in rotational shifts.
Key Responsibilities
As an Associate Technical Support Engineer, your role will involve:
- Handling customer queries through email and ticketing systems.
- Troubleshooting technical issues and escalating unresolved tickets.
- Maintaining and contributing to the customer knowledge base.
- Supporting internal teams with manual tasks when required.
- Responding promptly to ensure customer satisfaction.
- Working in rotational shifts, including weekends and holidays.
Skills Required
To succeed in this role, candidates must possess:
- Knowledge of Python and databases.
- Strong analytical and problem-solving skills.
- Excellent communication (written and verbal) skills.
- Flexibility to work in rotational shifts (24×5 operations).
- Ability to collaborate with cross-functional teams.
- Graduate degree (freshers are welcome).
Job Information Table
| Job Title | Associate Technical Support Engineer |
|---|---|
| Location | Hyderabad, Telangana, India |
| Job Type | Full-Time |
| Level | Entry-Level / Freshers |
| Department | Customer & Technical Support |
| Eligibility | Graduate degree (B.Tech/B.E. or equivalent) |
| Required Skills | Python, Databases, Communication, Problem-solving |
| Shift | Rotational (24×5, including weekends/holidays) |
| Work Mode | Office/Remote (Flexible) |
Why Join as an Associate Technical Support Engineer?
Choosing a career as an Associate Technical Support Engineer at Foundation AI provides:
- Hands-on experience with real-time customer support.
- Exposure to advanced technologies in automation and AI.
- A diverse and inclusive workplace.
- Career growth opportunities in technical support and engineering.
- A chance to build a strong foundation in IT operations.
Diversity and Inclusion at Foundation AI
Foundation AI is committed to creating a fair and inclusive work culture. They ensure equal opportunities for all applicants regardless of gender, age, religion, disability, or background. This makes it a welcoming space for freshers who are just beginning their careers.
How to Apply
Interested candidates can explore more about the company and apply directly via the official careers page: www.foundationai.com.
Final Thoughts
For fresh graduates looking to start their journey in IT support, the role of Associate Technical Support Engineer at Foundation AI offers the perfect launchpad. With training, mentorship, and career growth opportunities, this job is an ideal fit for those passionate about solving problems and supporting clients.
👉 If you are ready to kickstart your career, don’t miss this opportunity. Apply today and take your first step toward becoming a skilled Associate Technical Support Engineer.
