If you are passionate about solving problems, working with enterprise products, and ensuring smooth client experiences, then a career in Technical Application Support could be the perfect fit for you. S&P Global is currently hiring for the role of Associate, Technical Application Support in Gurgaon and Hyderabad, offering an excellent opportunity for fresh graduates and young professionals to begin their careers in the fast-paced world of technology and operations.
🌟 Why Choose a Career in Technical Application Support?
Technical Application Support roles are critical in ensuring the reliability and efficiency of enterprise-level products. This position not only strengthens your technical skills but also enhances your client-facing communication abilities. As the first line of defense, you will play an essential role in identifying, monitoring, and resolving issues before they impact customers.
Working in this field allows you to:
- Collaborate with global clients and product teams.
- Develop problem-solving, analytical, and communication skills.
- Gain exposure to enterprise products, APIs, SQL, Python, and client management systems.
- Be part of a 24/7 responsible team, ensuring smooth operations across multiple platforms.
📌 Job Overview – Technical Application Support
Here is a quick overview of the position details:
| Details | Description |
|---|---|
| Role | Associate – Technical Application Support |
| Location | Gurgaon & Hyderabad, India |
| Employment Type | Full Time |
| Experience | 0–1 Years (Entry-Level) |
| Eligibility | Bachelor’s / PG degree in CS, Commerce, or Management |
| Shift | Rotational (Any 5 days of the week) |
| Company | S&P Global Market Intelligence |
| Job ID | 318864 |
🛠️ Key Responsibilities in Technical Application Support
As an Associate in Technical Application Support, you will:
- Monitor enterprise products proactively and escalate issues when necessary.
- Handle client queries through email and phone, ensuring timely follow-ups.
- Research and analyze technical issues, determining corrective actions.
- Notify clients of delays, outages, or product enhancements.
- Collaborate with product and development teams for issue resolution.
- Gain a deep understanding of enterprise applications to anticipate client needs.
- Ensure excellent customer experience by addressing problems before clients report them.
🎓 Required Skills & Qualifications
To succeed as a Technical Application Support specialist, you should have:
- A Bachelor’s / Postgraduate degree in Computer Science, Commerce, or Management.
- Excellent communication skills (written and verbal).
- Strong analytical and problem-solving abilities.
- Knowledge of SQL and Python (preferred but not mandatory).
- Ability to work in rotational shifts.
- A team-player mindset with a proactive attitude.
💼 What’s in It for You?
Joining S&P Global in a Technical Application Support role offers several benefits:
- Opportunity to work with global clients and international teams.
- Exposure to a wide range of enterprise products and technical tools.
- Growth in both technical and client management skills.
- Career development with continuous learning programs.
- Competitive salary, wellness programs, family-friendly perks, and flexible downtime.
🌍 About S&P Global
At S&P Global Market Intelligence, data and technology are used to deliver insights that help organizations make confident decisions. With a workforce of over 35,000 employees worldwide, S&P Global is committed to diversity, innovation, and sustainability.
The company’s values are rooted in:
- Integrity – Acting with honesty and fairness.
- Discovery – Seeking innovative solutions.
- Partnership – Collaborating with colleagues and clients.
✅ Final Thoughts
The Technical Application Support role at S&P Global is more than just a job—it’s a chance to build a rewarding career in technology and client engagement. With opportunities for growth, exposure to enterprise products, and the chance to work with global clients, this role is ideal for freshers and young professionals who want to start strong in the IT and operations field.
👉 Don’t miss this opportunity to join a global leader and kickstart your career in Technical Application Support!
