If you are a 2025 graduate looking to start your career with a global leader in digital transformation, this opportunity with Capgemini Contact Support gives you a chance to work in one of the most dynamic IT support environments. Capgemini has opened exciting roles under its Contact Support Group (CSG) for fresh graduates who want to build their careers in IT-enabled support, customer experience, and service delivery.
This detailed job guide covers everything you need to know about responsibilities, skills, eligibility, salary, and the application process so you can apply confidently.
🌐 About Capgemini Contact Support Group (CSG)
The Capgemini Contact Support team plays a crucial role in keeping the company’s global IT operations running smoothly. It acts as the first line of defense for Capgemini’s Cloud & Infrastructure Services division.
CSG handles:
- IT support incidents
- Technical troubleshooting
- Service requests
- Customer satisfaction enhancement
- Issue prediction through business intelligence
- Digital support via chat, email, BOTs, and self-service portals
- Voice-based technical assistance across global regions
This function is perfect for candidates who enjoy problem-solving, customer interaction, and working in a tech-enabled environment.
💼 Role Overview – Contact Support Group (CSG), Noida
Capgemini is hiring 2025 graduates for its CSG unit in Noida. As part of Capgemini Contact Support, you will be responsible for handling customer queries, resolving technical issues, and ensuring smooth service delivery through multiple support channels.
🟦 Job Title: CSG IT Enablers – Contact Support Group
🟦 Location: Noida
🟦 CTC: ₹3 LPA + ₹25,000 one-time incentive
🟦 Work Mode: 24×7 rotational shifts
🟦 Eligible Batch: 2025 graduates
🟦 Qualification: Any 3-year diploma or graduation
📌 Key Responsibilities in Capgemini Contact Support
As a part of Capgemini Contact Support, your daily responsibilities include:
🎧 Customer Support & Issue Resolution
- Provide high-quality customer service via voice, email, chat, and digital channels.
- Troubleshoot technical issues such as:
- Internet connectivity support
- Password resets
- Session resets
- Profile updates
🎫 Ticket Handling & Service Management
- Correctly categorize, prioritize, and update tickets.
- Keep customers informed about ticket progress.
- Ensure issues are resolved or escalated appropriately.
📊 Business Intelligence & Reporting
- Analyze ticket patterns to identify trends.
- Suggest improvements based on customer data.
- Use tools & insights to enhance customer satisfaction.
🤖 AI BOT Assistance
- Manage queries with Capgemini’s AI BOT “CHIP,” which supports faster resolution and reduces manual effort.
📧 Email Support & Knowledge Management
- Handle email-based customer requests efficiently.
- Maintain knowledge base articles for faster resolution.
- Use best practices to improve customer experience and service quality.
🧠 Desired Skills for Capgemini Contact Support (CSG)
The ideal candidate for a Capgemini Contact Support role possesses:
- Excellent English communication skills
- Strong customer interaction ability
- Basic computer knowledge
- Ability to work under pressure
- Willingness to work in night shifts
- Flexibility to relocate
- Problem-solving mindset
- Professionalism & empathy during customer interactions
🎓 Eligibility Criteria
To apply for Capgemini Contact Support, candidates must:
- Have completed any 3-year diploma or graduation in 2025
- Have an active DigiLocker account
- Have Aadhar-linked mobile number
- Be an Indian Citizen
- Be willing to work in 24×7 rotational shifts
💰 Salary & Benefits – Capgemini Contact Support
| Category | Details |
|---|---|
| Base Salary | ₹3,00,000 per annum |
| One-time Bonus | ₹25,000 |
| Total CTC | ₹3.25 LPA |
| Job Location | Noida |
| Shifts | Rotational (24×7) |
| Job Type | Full-time, Entry-level |
| Role | Customer & Technical Support |
📝 Selection Process
Capgemini follows a structured recruitment process:
1️⃣ Online Registration
You must apply using the correct details, along with an active DigiLocker account.
2️⃣ Shortlisting
Only shortlisted candidates will receive communication for assessments.
3️⃣ Online Assessments
May include:
- Communication test
- Logical ability
- Customer service aptitude
4️⃣ Virtual Interviews
Conducted online; candidates must arrange their own setup.
5️⃣ Final Selection
🌍 Why Choose Capgemini Contact Support?
Working at Capgemini Contact Support gives you:
- A strong start to your IT career
- Opportunity to work with global teams
- Exposure to digital support tools, AI BOTs, and automation
- Growth in IT support and IT service management (ITSM)
- Training programs to enhance technical & customer service skills
- A diverse, inclusive, and supportive workplace
🚀 Conclusion – A Great Opportunity for 2025 Graduates
This role is ideal for candidates who want to start their career in IT support, customer handling, and digital service operations. With a global brand like Capgemini, the opportunities to learn and grow are endless.
The Capgemini Contact Support position provides:
✔ Hands-on experience
✔ International exposure
✔ Career growth in IT services
✔ A stable, established work environment
If you are a 2025 graduate looking for a rewarding start, this is one of the best opportunities to begin your journey.
