If you are looking to build a promising career in IT support, the role of Desktop Support Engineer at Zycus in Bengaluru is a great opportunity. This position is ideal for professionals who want to advance in support-based roles such as developer support engineer, associate support engineer, cloud support associate AWS, and application support engineer. Zycus, a global leader in Cognitive Procurement Software, is seeking candidates who can resolve technical issues and manage IT support functions effectively.
Key Responsibilities
As a desktop support engineer, your tasks will involve both technical troubleshooting and end-user support. Some primary responsibilities include:
- Installation and configuration of Microsoft products (Windows OS, Outlook, MS Office, etc.)
- Support for desktops, laptops, printers, scanners, and other tech peripherals
- Desktop migration and deployment
- Remote support using tools like MS Teams, Skype for Business, WebEx
- Patch management and virus update support
- Providing assistance to overseas customers
This role aligns perfectly with junior IT support engineer, servicedesk engineer, product support engineer, and IT support engineer job paths.
Required Skills and Experience
To qualify for this IT support engineer job, you should meet the following criteria:
- Bachelor’s Degree in BE/B.Tech/MCA
- Strong troubleshooting skills for OS, hardware, and software
- Working knowledge of Office 365
- Good communication and time management skills
- Comfortable with rotational shifts
- Logical approach to incident management
- Ability to work with overseas clients via remote tools
This is a valuable opportunity for those aiming for cloud support associate, aws cloud support associate, or production support engineer roles in the future.
Job Details at a Glance
| Job Title | Desktop Support Engineer (IT 05243) |
|---|---|
| Company | Zycus |
| Location | Bengaluru |
| Job Type | Full-time |
| Department | IT Support |
| Experience Level | Junior Level / Entry-level |
| Educational Requirement | BE / B.Tech / MCA |
| Required Skills | Windows OS, Office 365, Troubleshooting, Remote Tools |
| Salary | As per industry standards |
| Work Environment | On-site/Rotational shifts |
Why Choose Zycus?
Zycus offers a dynamic work environment where employees are empowered to grow. Here’s why you should consider joining:
- Cloud Product Company using AI and ML
- Recognized Market Leader in Procurement Software
- Global Exposure by working with international clients
- Career Mobility with opportunities to shift roles internally
- Junior Engineers get to work on real product features
This is not just another associate software or support engineer job—it’s a gateway to a long-term career in ICT support engineer, desktop support engineer, or even AWS cloud support engineer roles.
Career Growth of Desktop Support Engineer
Starting as a junior support engineer at Zycus can pave the way to future roles such as:
- Cloud Support Associate AWS
- Application Support Engineer
- Developer Support Engineer
- Production Support Engineer
You also gain relevant experience for roles in cloud infrastructure and support engineering for major tech companies like Amazon.
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