Entry-Level Service Desk Job Opportunity at Genpact

Published On: April 2, 2025

Entry-Level Service Desk Job Opportunity at Genpact

1 About Genpact
2 Job Role: Process Associate – Service Desk L1
3 Key Responsibilities
4 Required Qualifications
5 Preferred Skills
6 Why Consider This Opportunity?
7 Important Notes
8 Application Details

About Genpact

Genpact is a global professional services and solutions firm with over 125,000 employees in 30+ countries. The company specializes in digital operations, data, technology, and AI, helping Fortune Global 500 companies optimize their business processes.

If you are looking for an opportunity to work in IT support and technical troubleshooting, this Process Associate – Service Desk L1 role at Genpact might be a great fit for you.

Job Role: Process Associate – Service Desk L1

Location: Hyderabad, India

Job Type: Full-time

Education Required: Associate’s Degree/College Diploma (Graduates from any stream can apply)

Key Responsibilities

🔹 Technical Support & Troubleshooting

Assist end-users via chat support to resolve technical issues.
Provide first-level troubleshooting for hardware, software, and network-related problems.
Support desktops, laptops, mobile devices, and printers.
Troubleshoot operating systems, MS Office Suite, and web browsers (Chrome, Edge, Mozilla Firefox).

🔹 Ticketing & Documentation

Maintain and update customer support tickets in the system.
Ensure proper documentation of troubleshooting steps and resolution details.

🔹 Customer Interaction & Service

Communicate technical solutions to non-technical users in a simple and understandable manner.
Use soft skills such as active listening, empathy, and patience to enhance the customer experience.

Required Qualifications

✔ Education: Graduate in any stream.
✔ Soft Skills: Ability to multitask, active listening, and effective communication.
✔ Technical Knowledge: Basic understanding of PC/Laptop hardware, networking, operating systems, and MS Office 2016.

Preferred Skills

⭐ Strong communication skills
⭐ Basic knowledge of troubleshooting IT issues
⭐ Experience with help desk or customer support roles is a plus
⭐ Ability to work in a fast-paced environment

Why Consider This Opportunity?

✅ Work with a globally recognized company
✅ Gain hands-on experience in IT support and customer service
✅ Opportunity to enhance technical troubleshooting skills
✅ Career growth in the IT support and service desk domain

Important Notes

🔹 Equal Opportunity Employer: Genpact does not discriminate based on race, religion, gender, disability, or any other protected category.

🔹 Beware of Scams: Genpact does not charge any fees for job applications. Applicants are not required to pay for training, equipment, or any other hiring process expenses.