If you are looking to start your career in the insurance and customer support industry, this opportunity with Ditto can be an excellent choice. Ditto, a part of the Finshots family and backed by India’s largest stockbroker Zerodha, is hiring Customer Service Quality Executives to strengthen their growing team.
This role is perfect for fresh graduates or professionals with up to three years of experience who have strong communication skills, analytical abilities, and a passion for delivering outstanding customer experiences.
About Ditto
Ditto is an innovative insurance advisory platform with a mission to make insurance simple, transparent, and customer-friendly. Over the last three years, Ditto has helped more than 300,000 users make better insurance decisions through expert advice and end-to-end support.
With its No-Spam Policy, Ditto has redefined customer service in the insurance space, ensuring that users trust the process without any pushy sales tactics.
Why Choose a Career as a Customer Service Quality Executive at Ditto?
Working at Ditto gives you the chance to:
- Be part of a fast-growing FinTech company
- Learn about the insurance industry in detail
- Develop leadership and ownership skills early in your career
- Work remotely with comprehensive health insurance coverage for you and your family
This role combines customer interaction with process improvement, making it a great stepping stone for anyone who wants to grow in customer experience, operations, or quality management.
Roles and Responsibilities
As a Customer Service Quality Executive, you will be responsible for monitoring customer interactions and ensuring top-notch service delivery. Your day-to-day tasks will include:
- Monitoring advisor calls and providing actionable insights for improvement
- Assisting in the creation and implementation of quality standards
- Reviewing and curating personalized insurance recommendations
- Providing constructive feedback to advisors to enhance their performance
- Developing customer support quality benchmarks to maintain service excellence
Skills and Qualifications Required
To succeed as a Customer Service Quality Executive, candidates should have:
- Experience: 0–3 years (freshers welcome)
- Strong communication and listening skills
- A customer-first mindset with excellent service skills
- Analytical skills to assess and improve processes
- Ownership, accountability, and leadership qualities
- Ability to work in a collaborative remote environment
Job Details at a Glance
| Job Title | Customer Service Quality Executive |
|---|---|
| Company | Ditto (Part of Finshots, backed by Zerodha) |
| Location | Remote Work |
| Experience Required | 0–3 years (Freshers can apply) |
| CTC Offered | ₹4,54,600 per annum |
| Perks | Remote work, Health insurance for you & family |
| Application Process | Short video resume submission (mandatory) |
Application Process
If your profile is shortlisted, Ditto will send you an email with a link to record a short video resume. Completing this step is mandatory for moving forward in the hiring process.
⚠️ Important Note: Beware of fraudulent recruitment agents. Ditto does not charge any fees at any stage of the hiring process. For queries, you can reach out to careers@joinditto.in.
Why This Role is Perfect for Freshers
The Customer Service Quality Executive role is designed for individuals who are just starting their careers. With strong mentorship, exposure to insurance processes, and a focus on customer experience, freshers can quickly learn and grow. Additionally, Ditto’s remote work setup and employee-friendly policies make it one of the most attractive employers in the sector.
Conclusion
If you are a fresher or early-career professional passionate about customer service and eager to work in a fast-paced, innovative environment, Ditto offers the perfect opportunity. The Customer Service Quality Executive position combines quality monitoring, customer engagement, and process improvement, helping you build a strong foundation for your career.
👉 Apply today and take your first step toward a rewarding career in customer service with Ditto.
✨ Wishing all applicants the very best in their career journey!
