About the Company
PTC is a global leader in software solutions that bridge the gap between the physical and digital worlds. With a team of nearly 7,000 professionals, PTC is dedicated to innovation, efficiency, and providing cutting-edge technology to businesses worldwide.
Job Title:
Associate Analyst
Job ID:
JR109581
Job Description
Role Overview
As an Associate Product Analyst at PTC, you will assist customers by providing technical support and troubleshooting solutions related to PTC’s software products, such as Windchill and Creo. You will work closely with customers and internal teams to ensure that technical issues are resolved efficiently while following quality management guidelines.
Key Responsibilities:
- Provide technical support and guidance to customers regarding PTC products.
- Investigate and resolve software-related issues.
- Log and track customer issues using PTC’s case management tool.
- Document solutions and contribute to knowledge articles for customers and employees.
- Follow quality management processes as per ISO 9001:2015 standards.
- Collaborate with global teams to provide first-class technical support.
- Assist with software configurations, troubleshooting, and testing.
- Participate in training and mentoring programs.
Why This Role Matters
As an Associate Product Analyst, you will play a crucial role in ensuring customer success. Your expertise will help clients effectively use PTC’s software solutions, ultimately leading to better product development and operational efficiency.
Qualifications and Requirements
Education:
- Bachelor’s degree in Computer Science, Information Systems, Mechanical Engineering, or related fields.
Experience:
- 0 to 2 years of experience in software support or development.
Technical Skills:
- Strong knowledge of Object-Oriented Programming (OOP) with Java.
- Familiarity with Windows and UNIX operating systems.
- Understanding of relational databases (Oracle, MS SQL Server, etc.).
- Experience with software troubleshooting and debugging.
- Ability to configure and test software environments.
Soft Skills:
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Ability to work independently and proactively tackle challenges.
What You Can Expect
- Hands-on experience with leading PLM applications like Windchill & Creo.
- Opportunity to work with a highly experienced and energetic support team.
- Regular training and mentorship to enhance your skills.
- Exposure to global clients and real-world problem-solving.
- A collaborative work environment focused on innovation and learning.
About Life at PTC
PTC fosters a dynamic work environment that values individuality, creativity, and professional growth. Employees have the opportunity to work on industry-leading technologies while being part of a supportive and inclusive team.
Final Thoughts
This role is an excellent opportunity for fresh graduates and early-career professionals looking to build their expertise in software support and product analysis. If you have a passion for technology and problem-solving, this could be the perfect stepping stone for your career!
Wishing you success in your job search and career growth!
