If you are a recent graduate looking to begin your career in IT support and helpdesk operations, then this Fresher Service Desk Technician opportunity can be the perfect starting point. This role is designed for freshers from B.Sc. Computer Science, BCA, and BTech backgrounds who want to enter the IT infrastructure and support domain.
The Fresher Service Desk Technician role focuses on Level-1 (L1) IT support, troubleshooting, incident management, and ensuring smooth IT operations across the organization.
- 1 Fresher Service Desk Technician – Quick Overview
- 2 What Does a Fresher Service Desk Technician Do?
- 3 Key Responsibilities of Fresher Service Desk Technician
- 4 Required Skills for Fresher Service Desk Technician
- 5 Eligibility Criteria
- 6 Why Choose Fresher Service Desk Technician Role?
- 7 Career Growth After Fresher Service Desk Technician
- 8 How to Prepare for Fresher Service Desk Technician Interview
- 9 Work Culture & Benefits
- 10 Final Thoughts
Fresher Service Desk Technician – Quick Overview
| Particulars | Details |
|---|---|
| Role | Service Desk Technician L1 Support |
| Category | Service Desk / End User Services |
| Location | Bangalore / Pune |
| Work Mode | Work From Office (WFO) |
| Employment Type | Full-Time |
| Shifts | Rotational (Including Night Shifts) |
| Eligible Batch | 2023, 2024 & 2025 |
| Education | B.Sc CS / BCA / BTech |
| Minimum Marks | 60% Throughout |
The Fresher Service Desk Technician position is ideal for candidates who enjoy solving technical problems and assisting users.
What Does a Fresher Service Desk Technician Do?
As a Fresher Service Desk Technician, you will act as the first point of contact for IT-related issues. You will provide Level-1 support to end users by resolving common technical problems.
Your responsibilities include:
- Troubleshooting hardware and software issues
- Supporting email and VPN-related queries
- Managing user accounts and password resets
- Logging incidents into ticketing systems
- Escalating complex issues to L2/L3 teams
The Fresher Service Desk Technician role builds strong fundamentals in IT operations.
Key Responsibilities of Fresher Service Desk Technician
1. First-Level IT Support
The Fresher Service Desk Technician will:
- Respond to user queries via phone, email, or chat
- Provide quick and accurate solutions
- Maintain service level agreements (SLAs)
- Ensure timely resolution of incidents
2. Troubleshooting & Issue Resolution
You will handle:
- Windows troubleshooting
- MS Office issues
- Basic networking problems
- VPN and email configuration issues
- System configuration support
A strong understanding of computer fundamentals is important for a Fresher Service Desk Technician.
3. Incident Management
The role includes:
- Logging incidents in ticketing tools
- Tracking and updating status
- Documenting solutions
- Updating knowledge base
Incident management is a key skill developed in the Fresher Service Desk Technician role.
4. Escalation & Collaboration
- Escalate unresolved issues to higher-level teams
- Work with infrastructure and network teams
- Maintain clear communication with stakeholders
Communication skills are critical for success as a Fresher Service Desk Technician.
Required Skills for Fresher Service Desk Technician
Technical Skills
- Basic understanding of operating systems
- Knowledge of networking fundamentals
- Familiarity with Windows troubleshooting
- Awareness of IT ticketing systems
- Basic MS Office proficiency
Soft Skills
- Strong verbal and written English communication
- Customer-focused attitude
- Problem-solving ability
- Ability to work in rotational shifts
- Team collaboration skills
The Fresher Service Desk Technician role requires patience and structured problem-solving.
Eligibility Criteria
| Criteria | Requirement |
|---|---|
| Degree | B.Sc CS / BCA / BTech |
| Passing Year | 2023 / 2024 / 2025 |
| Academic Score | Minimum 60% Throughout |
| Backlogs | No Active Backlogs |
| Work Location | Bangalore / Pune |
| Shift Flexibility | Required |
Meeting the eligibility criteria is essential for applying to the Fresher Service Desk Technician position.
Why Choose Fresher Service Desk Technician Role?
Starting your career as a Fresher Service Desk Technician offers:
- Strong foundation in IT support
- Exposure to enterprise IT systems
- Opportunity to earn IT certifications (ITIL, MS365, ServiceNow basics)
- Career growth into infrastructure or networking roles
- Health insurance and corporate benefits
This role builds essential experience for long-term IT careers.
Career Growth After Fresher Service Desk Technician
After gaining experience, you can grow into:
- L2 Support Engineer
- System Administrator
- Network Support Engineer
- Infrastructure Engineer
- IT Operations Specialist
The Fresher Service Desk Technician role is often the first step toward advanced IT infrastructure positions.
How to Prepare for Fresher Service Desk Technician Interview
To improve your chances:
- Revise OSI model basics
- Understand Windows troubleshooting commands
- Learn basic networking concepts (IP, DNS, DHCP)
- Practice clear communication skills
- Study incident management process
- Understand SLAs and ticket lifecycle
Preparation and clarity in fundamentals will help you secure the Fresher Service Desk Technician role.
Work Culture & Benefits
The organization promotes:
- Ownership culture
- Team collaboration
- Continuous learning
- Career growth opportunities
- Employee wellness and health benefits
The Fresher Service Desk Technician role offers a supportive environment for fresh graduates.
Final Thoughts
The Fresher Service Desk Technician opportunity in Bangalore and Pune is ideal for candidates who want to start their IT career in helpdesk and support services.
If you enjoy solving technical issues, helping users, and working in a fast-paced IT environment, this role can give you valuable hands-on experience.
Prepare well, strengthen your fundamentals, and apply confidently.
We wish you the very best in your IT career journey. Stay consistent, keep learning, and success will follow step by step.
