If you are passionate about technology, problem-solving, and delivering top-notch IT support, then this is your chance to join Genpact – a global leader in digital transformation and AI-driven solutions. Genpact is currently inviting applications for the role of Technical Associate – Service Desk L1, offering an exciting opportunity to work in a fast-paced, innovation-driven environment.
In this role, you will be the first point of contact for resolving technical issues, assisting employees, and ensuring smooth IT operations for enterprise clients.
About Genpact
Genpact (NYSE: G) is a global professional services and technology solutions company that partners with leading enterprises to drive digital innovation, operational excellence, and business transformation. Known for its AI Gigafactory and industry-first digital accelerators, Genpact helps organizations adopt advanced AI, automation, and analytics to stay ahead in today’s competitive landscape.
With over 140,000 employees worldwide, Genpact thrives on a culture of curiosity, innovation, and inclusivity.
Role Overview – Technical Associate
As a Technical Associate – Service Desk L1, you will be providing Level 1 IT support for both voice and non-voice channels. Your role will involve troubleshooting hardware, software, and network issues, as well as assisting in IT projects and application support.
Key Responsibilities
- Manage and resolve technical issues via ticketing tools within agreed SLAs.
- Provide voice and non-voice support simultaneously.
- Assist senior executives and board members with IT support.
- Troubleshoot hardware issues (laptops, desktops, tablets, printers, scanners).
- Resolve network and wireless connectivity issues or escalate when required.
- Support software issues related to Office 365, browsers, and MDM.
- Provide second-level support for IT devices and peripherals.
- Assist in business-specific application troubleshooting and ERP user provisioning.
- Participate in IT infrastructure upgrades, migrations, and rollouts.
- Maintain and utilize Knowledge Management resources for efficient issue resolution.
Required Qualifications
- Bachelor’s Degree in Computer Science, IT, or related fields.
- Strong understanding of OS, MDM, and Office-related issues.
- Excellent multitasking and problem-solving skills.
- Attention to detail and ability to work under tight deadlines.
Preferred Skills
- Customer service orientation with a problem-solving mindset.
- Proficiency in English communication (spoken & written).
- Ability to deliver quality support within strict timelines.
Why Join Genpact as a Technical Associate?
- AI-First Workplace – Work on cutting-edge AI-driven projects.
- Career Growth – Gain world-class training, mentorship, and certifications.
- Global Impact – Support leading enterprises across industries.
- Inclusive Culture – Work in a diverse, integrity-driven environment.
- Ethical AI Practices – Operate in a transparent and secure tech ecosystem.
Technical Associate – Job Details
| Details | Information |
|---|---|
| Company | Genpact |
| Role | Technical Associate – Service Desk L1 |
| Job Location | Hyderabad, India |
| Employment Type | Full-Time |
| Education Required | Bachelor’s in Computer Science / IT or related field |
| Experience Level | Entry-Level / Early Career |
| Skills Required | OS Troubleshooting, MDM, Office 365, Networking, Customer Support |
| Key Tools | Ticketing Systems, ERP, Browsers, MDM Platforms |
| Shift | As per company requirements |
| Salary | As per industry standards |
| Posted On | August 7, 2025 |
| Application Status | Ongoing |
| Primary Domain | Consulting / IT Support |
How to Apply
Interested candidates can apply directly via the official Genpact Careers Page. Ensure you submit an updated resume highlighting your Technical Associate skills, relevant certifications, and experience with IT troubleshooting.
Final Thoughts
This Technical Associate – Service Desk L1 position at Genpact is an excellent opportunity for fresh graduates and early-career IT professionals who want to work with advanced technology, develop problem-solving skills, and grow in a global company. With Genpact’s AI-driven culture and focus on innovation, you’ll be part of a team that’s shaping the future of IT support.
🚀 Don’t miss this chance to start your career with Genpact – Apply Now!
