Are you a passionate individual looking to kickstart your career in tech support? Freshworks, a global leader in customer and employee experience software, is offering an exciting opportunity for recent graduates to join as Graduate Trainee – Customer Support in Chennai.
This entry-level role is perfect for those interested in chat support jobs, customer support careers, and anyone eager to work as a customer care agent or customer support executive in one of India’s fastest-growing SaaS companies.
Why Consider a Customer Support Job at Freshworks?
Freshworks is known for creating software that simplifies the way businesses work. With over 72,000 companies trusting its solutions, joining Freshworks means becoming part of a global force that’s changing the face of customer service. This is a golden opportunity for freshers looking to break into chat support careers and thrive in a customer-focused environment.
Job Overview
Role: Graduate Trainee – Customer Support
Location: Chennai, Tamil Nadu, India
Type: Full-time, On-site
Eligibility: 2025 Batch Graduates (No standing arrears)
Experience: Freshers welcome
Shifts: Rotational (mandatory)
Key Responsibilities
As a customer care agent, you will play a critical role in improving the overall experience for customers. This includes:
- Responding to customer queries via email, phone, and chat
- Resolving product-related issues and reproducing bugs
- Escalating complex issues to internal teams like engineering
- Ensuring a high level of customer satisfaction
- Working closely with the product and support teams to improve the customer journey
What Makes You a Great Fit?
If you’re looking for customer support jobs that offer learning, growth, and impact, this role is for you. Freshworks is looking for:
- Excellent written and verbal communication skills
- Empathy and problem-solving ability
- Curiosity to explore new tools and software
- Prior internship or exposure to customer service is a plus
- Ability to adapt in a fast-paced, rotational shift environment
Freshworks Customer Support Job: Quick Snapshot
| Feature | Details |
|---|---|
| Job Title | Graduate Trainee – Customer Support |
| Company | Freshworks |
| Location | Chennai, Tamil Nadu |
| Work Type | Full-time, On-site |
| Eligible Candidates | 2025 Batch Graduates |
| Shift | Rotational (Mandatory) |
| Experience Required | Entry-level / Freshers welcome |
| Selection Process | Assignment + In-person Interview |
| Start Date | After selection (based on company schedule) |
How to Stand Out in Chat Support Careers?
To grow in the field of chat support jobs, you must:
- Develop quick typing and multitasking skills
- Learn common customer relationship management (CRM) tools
- Practice empathy-driven conversations
- Understand product workflows
- Be open to feedback and continuous improvement
Work Culture and Benefits
Freshworks takes pride in its inclusive and vibrant culture. As a customer support executive at Freshworks, you’ll enjoy:
- A collaborative environment
- Growth opportunities within the company
- Direct exposure to customer interaction and real-world business scenarios
- Working in a global company with top-tier clients like Sony Music, Bridgestone, and New Balance
Final Thoughts Apply Link
Whether you’re exploring customer care agent roles or beginning your journey in chat support careers, Freshworks provides a robust platform to launch your career. With a people-first approach, strong training programs, and exciting responsibilities, this is one of the top customer support jobs in Chennai.
Interested candidates should apply before May 9, 2025. Shortlisted candidates will be invited for further evaluation rounds. Make sure to apply early and prepare for the assignment round that follows.
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Wishing all aspiring support professionals the very best in launching a successful career in customer support! 🌟
