If you are looking for a powerful start to your customer service career, the role of “New Customer Support Specialist” at Cision can be an excellent fit. This position is designed for freshers and early-career professionals who want to grow in technical support, communication, problem-solving, and customer interaction.
Cision is a global leader in PR, social media management, and communication technology, making this role a strong opportunity for someone who wants to build a long-term career in customer support and technical consulting.
In this detailed article, you will find everything about the New Customer Support Specialist role, including responsibilities, skills, qualifications, growth path, and benefits. The content is SEO-optimized to help websites rank high when users search for “New Customer Support Specialist Jobs”, “Customer Support Specialist Careers”, or “Customer Support Specialist Remote Roles for Freshers.”
About the Company – Cision
Cision is globally known for helping brands, influencers, and organizations manage their PR, communication, social media, and customer engagement.
The company operates in over 24 countries and supports thousands of brands worldwide.
Cision creates a workplace that values:
- Curiosity
- Innovation
- Inclusivity
- Transparent communication
- Growth and collaboration
This environment makes Cision a great place for fresh graduates who want to learn fast while working on real customer problems.
New Customer Support Specialist – Role Overview
The New Customer Support Specialist (Customer Support Specialist I) is a remote role based in India.
It focuses on helping customers through:
- Phone
- Chat
- Email (case support)
Your core task is to troubleshoot issues, guide customers on platform usage, enable features, and provide expert assistance.
This job is ideal for someone who enjoys solving problems, communicating clearly, and supporting customers with empathy.
Key Responsibilities of a New Customer Support Specialist
1. Technical Troubleshooting
You will:
- Investigate customer issues
- Diagnose technical problems
- Provide step-by-step solutions
- Help customers configure the platform correctly
2. Communication & Customer Handling
You must respond to customers through:
- Phone calls
- Chat conversations
- Support cases
This requires strong communication skills and the ability to stay calm under pressure.
3. Collaboration Across Teams
You will work closely with:
- Sales teams
- Account Management
- Product & Operations
- Customer Experience team
Together, you help customers get the best experience possible.
4. Documentation & Knowledge Sharing
You may create:
- Help guides
- Documentation
- Training materials
These resources help future customers and team members solve problems quickly.
5. Product Enablement
You will enable customer-requested features and set up dashboards or reports using logical filters and conditions.
Skills Required for a New Customer Support Specialist
| Essential Skills | Details |
|---|---|
| Communication Skills | Strong written & verbal communication for customer handling |
| Technical Aptitude | Ability to configure products, troubleshoot issues, and use support tools |
| Problem-Solving | Identifying issues and finding quick, effective solutions |
| Time Management | Prioritizing tasks and handling multiple customer cases |
| Collaboration | Working with teams and building customer relationships |
| Adaptability | Ability to learn quickly and handle changing workflows |
Preferred Qualifications
The job prefers candidates with:
- Experience handling customer escalations
- Familiarity with dashboards and Boolean search logic
- Proficiency with CRM tools and support platforms
- Ability to explain technical concepts clearly
- Experience joining customer calls as a technical expert
However, freshers can also apply, especially those with strong learning skills and customer-centric thinking.
Why This Role is Great for Freshers
This New Customer Support Specialist role is one of the best ways to start your career because:
- You gain exposure to global customers
- You work in a fully remote setup
- You build strong communication & technical skills
- You get to learn advanced tools
- You can grow into roles like:
- Technical Support Analyst
- Customer Success Manager
- Product Support Engineer
- Quality Analyst
- Team Lead
Work Environment & Culture
Cision promotes inclusivity, diversity, and equal opportunity.
The company ensures:
- A welcoming work culture
- No discrimination of any kind
- Support for people with disabilities
- Opportunities for creativity and innovation
They encourage employees to be their authentic selves, which makes the workplace friendly and engaging.
Why This Job is a Great Fit for You?
Choose this role if you want:
- Remote work flexibility
- A career with global exposure
- A supportive learning environment
- Growth opportunities in Customer Support & Tech
- A strong foundation in technical communication
This job is ideal for fresh graduates who want to build a career in customer support, client solutions, or tech-enabled roles.
Final Thoughts
The New Customer Support Specialist role at Cision gives freshers a rare chance to work with global tools, support customers professionally, and grow in a high-demand career field.
If you want to build a strong career in technical customer support, this job is an excellent starting point.
