About the Company
Canonical is a global leader in open-source software, best known for Ubuntu, one of the most widely used Linux distributions. The company provides enterprise solutions in cloud computing, AI, data science, engineering, and IoT. With over 1,200 employees across 75+ countries, Canonical promotes a fully remote work culture, offering flexibility and international collaboration.
Job Title: Software Support Engineer
Location: Remote (Asia Pacific, Pune)
Company: Canonical
Job Overview
Canonical is hiring a Software Support Engineer to work on Linux-based systems, virtualization, cloud technologies, and open-source applications. This role is ideal for individuals passionate about troubleshooting, fixing issues, and contributing to open-source projects. You will be working on complex customer problems related to Ubuntu, Kubernetes, OpenStack, and Ceph while collaborating with various engineering teams.
Key Responsibilities
โ Troubleshooting & Issue Resolution
- Diagnose and resolve complex technical issues in Ubuntu, Kernel, OpenStack, Kubernetes, and Ceph.
- Provide guidance and solutions to enterprise customers.
โ Collaboration & Code Contribution
- Work closely with Field, Support, and Product Engineering teams to enhance software stability.
- Participate in open-source communities and contribute bug fixes upstream.
โ Software Development & Testing
- Develop bug fixes, patches, and code reviews for upstream inclusion.
- Improve documentation, tools, and internal processes.
โ Remote Work & Occasional Travel
- Work remotely with flexible hours.
- Travel internationally up to 10% for team meetings and events.
Required Skills & Qualifications
โ Educational Background:
- Bachelorโs or Masterโs degree in Computer Science, STEM, or a related field.
โ Technical Skills:
- Experience with Linux and open-source software.
- Proficiency in Python, Go, C, or C++ on Linux.
- Strong problem-solving and debugging skills.
โ Soft Skills:
- Ability to work independently and in a global team.
- Willingness to learn new technologies and deep-dive into complex issues.
โ Travel Requirement:
- Willing to travel up to 4 times a year for internal company events.
Preferred Qualifications (Bonus Skills)
โ Experience with:
- Ubuntu Linux (Kernel or Userspace)
- Kubernetes & OpenStack
- Ceph & QEMU/KVM
- LXC/LXD Containers
- PostgreSQL, MongoDB, or Debian Packaging
โ Passion for Open-Source Contributions
Perks & Benefits
โ
Remote Work: Work from anywhere.
โ
Annual Bonus & Salary Review
โ
$2,000 Learning & Development Budget
โ
Flexible Work Schedule
โ
International Travel for Team Events
โ
Maternity & Paternity Leave
โ
Wellness & Employee Assistance Program
About Canonical
Canonical is a pioneer in open-source software, dedicated to driving innovation through Ubuntu. The company fosters a remote-first, inclusive work environment, promoting continuous learning and technological excellence.
Equal Opportunity Employer
Canonical values diversity and is committed to providing an inclusive workplace free from discrimination. All qualified applicants are encouraged to apply.
๐ก Best of luck in your job search! Hope you land this amazing opportunity! ๐
