If you are passionate about solving technical problems, assisting customers, and working with cutting-edge open-source technologies, then the Technical Support Engineer role at Red Hat could be the right career path for you. This position provides a unique opportunity to collaborate with global teams, support enterprise customers, and enhance your skills in Linux, cloud, and container technologies.
Why Choose Red Hat?
Red Hat is a global leader in open-source solutions, known for empowering businesses with enterprise-level Linux, Kubernetes, and cloud technologies. Working at Red Hat means being part of an inclusive culture where transparency, collaboration, and innovation are at the core. As a Technical Support Engineer, you will be contributing directly to the success of students, enterprises, and training teams by providing world-class technical assistance.
Job Overview – Technical Support Engineer
The Technical Support Engineer role is hybrid, based in Bangalore, India, and involves both customer-facing responsibilities and internal technical collaboration. You will handle service requests, live chats, troubleshooting, and knowledge base documentation while also mentoring junior associates.
Key Highlights of the Role:
- Location: Bangalore (Hybrid)
- Company: Red Hat
- Position: Technical Support Engineer
- Job ID: R-049124
- Type: Full-Time
Responsibilities of a Technical Support Engineer
As a Technical Support Engineer, your day-to-day tasks will include:
- Providing technical support to customers via service requests and live chat.
- Assisting students with Red Hat Online Learning, guided labs, and course content.
- Serving as an escalation point for complex technical issues.
- Performing quality assurance testing on Red Hat Training labs.
- Troubleshooting Linux-based systems and applications.
- Creating and maintaining technical documentation.
- Conducting training for new hires on tools, processes, and best practices.
This role is dynamic and ensures you work with a wide range of Red Hat technologies, gaining real-world experience in open-source systems.
Skills & Qualifications Required
To succeed as a Technical Support Engineer, you need both technical expertise and strong communication skills.
| Skills / Requirements | Details |
|---|---|
| Education | Bachelor’s degree in IT, Computer Science, or related field |
| Certifications | Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA) |
| Technical Skills | Linux command-line, shell scripting, troubleshooting, documentation |
| Soft Skills | Strong communication, customer service orientation, problem-solving ability |
| Experience | Entry-level or relevant customer support/technical role |
| Work Mode | Hybrid (Bangalore) with 24×7 rotational support |
Why This Role is Important
A Technical Support Engineer at Red Hat is not just about troubleshooting—it’s about ensuring students and enterprises get the best possible experience. By helping customers succeed, you directly contribute to Red Hat’s mission of advancing open-source technology worldwide. This role also provides exposure to enterprise IT practices, career growth, and opportunities to specialize in Linux, cloud, and automation technologies.
Career Growth Opportunities
Starting as a Technical Support Engineer, you can advance into roles like:
- Senior Support Engineer
- Technical Account Manager
- Solutions Architect
- DevOps Engineer
- Systems Administrator
The position builds a strong foundation for future careers in IT infrastructure, cloud computing, and customer engineering.
Inclusion & Diversity at Red Hat
Red Hat strongly values diversity and inclusion. The company provides equal employment opportunities regardless of gender, ethnicity, disability, or background. Every Technical Support Engineer is encouraged to bring unique ideas, ensuring innovation continues to thrive.
How to Apply
Applications for this role are accepted online. If you’re ready to start your journey as a Technical Support Engineer, visit the official Red Hat careers page and apply directly.
👉 Apply Now at Red Hat Careers
Final Thoughts
The Technical Support Engineer role at Red Hat is an excellent opportunity for tech enthusiasts and problem-solvers who want to build a career in IT support and open-source technologies. If you enjoy working in a dynamic environment, have strong Linux skills, and are passionate about customer success, this is the right path for you.
✨ Wishing all aspiring candidates the best of luck in securing this exciting opportunity!
