If you are looking for a rewarding career in IT support, troubleshooting, and customer service, then the role of an Associate Support Engineer is the perfect opportunity for you. Precisely, a global leader in data integrity and technology solutions, is hiring passionate individuals to join their support team. This role is not just about fixing problems—it’s about becoming a trusted partner for global enterprises and learning cutting-edge technologies.
- 1 Why Choose Precisely?
- 2 Role Overview – Associate Support Engineer
- 3 Key Responsibilities of an Associate Support Engineer
- 4 Skills & Qualifications Required
- 5 Job Details – Associate Support Engineer
- 6 Career Growth as an Associate Support Engineer
- 7 Why This Role Stands Out
- 8 Frequently Asked Questions (FAQs)
- 9 Conclusion
Why Choose Precisely?
Precisely empowers over 12,000 global organizations, including 93 of the Fortune 100 companies, to make confident, data-driven decisions. With operations in 30 countries, the company fosters a “work from anywhere” culture that values diversity, openness, determination, individuality, and collaboration.
As an Associate Support Engineer, you’ll be a part of this thriving ecosystem, delivering world-class customer experiences while sharpening your technical expertise.
Role Overview – Associate Support Engineer
The Associate Support Engineer position is a customer-facing role, where you will assist global clients with Precisely products. You’ll troubleshoot issues, provide timely resolutions, and collaborate with internal teams to ensure seamless product support.
This role is ideal for fresh graduates or candidates with 0–1 year of internship/project experience who are passionate about technology, customer service, and problem-solving.
Key Responsibilities of an Associate Support Engineer
- Provide first-level technical support to global customers.
- Manage customer calls, emails, and create/update cases in the support tracking system.
- Troubleshoot and resolve issues with operating systems, databases, cloud platforms, and software applications.
- Escalate critical cases internally and ensure timely resolution.
- Document solutions, FAQs, and contribute to the knowledge base.
- Collaborate with cross-regional support teams across APAC, EMEA, and the USA.
- Assist in product demonstrations, upgrades, and installations.
- Develop new skills and expand knowledge across multiple Precisely products.
Skills & Qualifications Required
- Bachelor’s or Master’s degree in Computer Science, IT, or related field.
- Strong analytical and troubleshooting abilities.
- Excellent communication skills (English proficiency required).
- Knowledge of operating systems: Linux, Unix, AIX, AS400, Mainframe.
- Database skills: Oracle, MS SQL.
- Exposure to cloud platforms like AWS, Google Cloud, Azure, SAP.
- Programming knowledge in Java, Python, C, C++, C#.
- Networking and security fundamentals.
- Customer-centric mindset with a passion for problem-solving.
Job Details – Associate Support Engineer
| Category | Details |
|---|---|
| Job Title | Associate Support Engineer |
| Location | Bengaluru, India (Hybrid) |
| Work Hours | 9-hour shifts (flexible) / 24×5 weekdays / on-call weekends |
| Eligibility | Bachelor’s/Master’s in CS, IT, or related field |
| Experience | 0–1 year (Internship/Project work considered) |
| Skills Required | Linux, Unix, AIX, Oracle, MS SQL, Java, Python, AWS, Networking, Security |
| Employment Type | Full-time |
| Company | Precisely – Global Leader in Data Integrity |
Career Growth as an Associate Support Engineer
Working as an Associate Support Engineer at Precisely gives you an excellent platform to:
- Learn cutting-edge cloud and database technologies.
- Build expertise in IT infrastructure, networking, and cybersecurity.
- Transition into senior roles such as Support Engineer, System Engineer, or Cloud Engineer.
- Work with global clients and enhance professional communication skills.
- Gain experience with enterprise-grade software platforms.
Why This Role Stands Out
Unlike traditional IT support jobs, this Associate Support Engineer role offers you:
✅ Exposure to global customers across industries
✅ Hands-on experience with enterprise technologies
✅ A collaborative and growth-oriented work culture
✅ Opportunities to learn cloud, database, and security skills
✅ Hybrid work flexibility
Frequently Asked Questions (FAQs)
1. Who can apply for the Associate Support Engineer role?
Fresh graduates in Computer Science/IT or candidates with 0–1 year of experience can apply.
2. What technologies will I work with?
You’ll work with Linux, Unix, Oracle, MS SQL, AWS, Azure, Java, Python, and Networking concepts.
3. Is prior work experience required?
Not mandatory. Even internship or project experience is sufficient.
4. What is the work schedule?
You’ll work in 9-hour shifts, 24×5 weekdays, with occasional on-call support on weekends.
5. What career path does this role lead to?
You can advance to Support Engineer, Senior Engineer, System Admin, or Cloud Engineer roles.
Conclusion
The role of an Associate Support Engineer at Precisely is a golden opportunity for anyone starting their career in IT support, troubleshooting, and cloud-based systems. With world-class training, hands-on projects, and global exposure, this role can be your stepping stone to a rewarding career in technology.
If you’re passionate about solving problems, eager to learn, and ready to make an impact, then apply now for the Associate Support Engineer role in Bengaluru, India.
