Are you a tech-savvy graduate looking to launch your career in the IT industry? This IT Service Desk Fresher job at Zones, a global leader in IT solutions, might be the perfect opportunity for you! With a strong presence in over 120 countries and partnerships with top brands like Microsoft, Apple, Cisco, and Lenovo, Zones is the place where freshers can thrive, grow, and build rewarding careers.
Whether you’re just out of college or looking for a role to step into the world of IT support, this full-time L1 Service Desk Fresher job in Bangalore offers excellent hands-on experience, 24/7 client exposure, professional training, and real-time troubleshooting tasks to boost your skills.
- 1 About the Company – Zones, LLC
- 2 Job Overview – IT Service Desk Fresher (L1 Support)
- 3 IT Service Desk Fresher Job – Key Details
- 4 Responsibilities in This IT Service Desk Fresher Job
- 5 Who Should Apply?
- 6 Skills You’ll Need
- 7 Perks and Benefits of Working at Zones
- 8 Why Choose an IT Service Desk Fresher Job at Zones?
- 9 How to Apply?
- 10 Final Words
About the Company – Zones, LLC
Zones is a trusted global IT solution provider, operational for over 35 years. With a mission to deliver digital transformation through innovative services and products, Zones has established itself as the First Choice for IT.
Their specialized service offerings span Digital Workplace, Cloud & Data Center, Networking, Cybersecurity, Managed Services, and more. Zones has served enterprises worldwide and built a work culture focused on growth, collaboration, and delivering excellence.
Job Overview – IT Service Desk Fresher (L1 Support)
This opportunity is tailored for freshers who want to begin their IT journey with an international company. As a Service Desk Engineer (L1), you’ll be the first point of contact for global customers, helping them resolve technical issues efficiently and professionally.
✅ Your Role in a Nutshell:
You’ll provide first-level IT support via phone, chat, or email, log tickets, troubleshoot issues, escalate where needed, and ensure high customer satisfaction through clear communication and fast resolutions.
IT Service Desk Fresher Job – Key Details
| Job Information | Details |
|---|---|
| Job Role | IT Service Desk Fresher (L1 Support) |
| Location | Bangalore, India |
| Salary Range | ₹3,00,000 – ₹3,60,000 per annum |
| Company | Zones, LLC |
| Industry | Global IT Solutions & Services |
| Experience Required | 0 to 6 months |
| Education Eligibility | B.Tech/BE, BCA, BSc (IT/CS), MCA, M.Tech, MSc (CS) |
| Work Mode | Full-Time, 24/7 Rotational Shift |
| Reporting To | Team Lead |
| Department | IT – Service Desk (L1 Support) |
Responsibilities in This IT Service Desk Fresher Job
- Serve as the first point of contact for technical assistance.
- Troubleshoot hardware, software, and OS-related issues.
- Communicate via phone, chat, and email to resolve user queries.
- Log incidents and requests using a ticketing system.
- Perform remote troubleshooting using SOPs and diagnostic tools.
- Escalate unresolved issues to higher support tiers.
- Provide accurate product and service information.
- Follow up with users and maintain status updates.
- Maintain documentation of resolutions and feedback.
Who Should Apply?
This IT Service Desk Fresher job is ideal for:
- Recent graduates in Computer Science, IT, or related fields
- Candidates passionate about problem-solving and tech support
- Freshers looking to learn real-time IT support and service desk operations
- Individuals with basic knowledge of Windows OS, networking, and troubleshooting tools
- Candidates with strong communication skills and customer-centric mindset
Skills You’ll Need
- Understanding of desktop/laptop troubleshooting
- Knowledge of Windows OS, software installation, and system configuration
- Familiarity with ticketing tools and chat support (Teams, Skype, etc.)
- Ability to work in rotational shifts (24/7)
- Strong communication and multitasking skills
- Basic understanding of ITSM processes and SLA-based support
Perks and Benefits of Working at Zones
Zones isn’t just offering a job—it’s a platform to build your IT career from the ground up.
- 💰 Competitive salary & performance rewards
- 🩺 Medical Insurance & Life Cover
- 🧠 Daily 2-hour technical training
- 🎯 Real-time support tasks with mentorship
- 🧘 Flexible leave policy
- 🏢 Prime office location in Bangalore
- 🎉 Team lunches, events, and celebrations
Why Choose an IT Service Desk Fresher Job at Zones?
- Join a global IT leader serving top-tier clients worldwide.
- Be part of a company that promotes diversity, innovation, and growth.
- Work alongside a brilliant support team in a collaborative culture.
- Access to continuous learning, career development, and global exposure.
- Contribute to real customer impact from Day 1.
How to Apply?
If you’re excited about solving real-world tech problems, this IT Service Desk Fresher job is your ideal launchpad. Click the link below and submit your application:
Apply Link is Given Bellow.
Final Words
This is a golden opportunity for IT freshers looking to jumpstart their careers in tech support. Zones is offering not just a job, but a growth-driven environment where learning and innovation go hand in hand. If you’re passionate about IT and want to make an impact from day one, don’t miss this IT Service Desk Fresher job in Bangalore.
