The role of a Technical Support Engineer at Atlan is not just about resolving tickets — it’s about becoming the bridge between customers and technology. Atlan, the world’s first active metadata platform, empowers global organizations to turn complex, chaotic data into actionable insights. Whether it’s a Fortune 500 giant, a healthcare innovator, or a high-growth startup, Atlan’s mission is to help teams work better with data.
If you are passionate about solving technical challenges, collaborating with a global team, and making a real impact in the data space, this opportunity is tailor-made for you.
Why This Role Matters
At Atlan, customer experience is more than a function — it’s part of the DNA. As a Technical Support Engineer, you will be the go-to expert for ensuring clients can leverage Atlan’s platform to its fullest potential. Your role will be crucial in:
- Troubleshooting and resolving complex technical issues.
- Creating exceptional customer experiences.
- Enhancing the platform by collaborating closely with engineering and product teams.
- Building scalable processes for long-term customer success.
Key Responsibilities
- Own customer issues from start to resolution.
- Identify root causes and prevent future occurrences.
- Collaborate across departments to meet Service Level Agreements (SLAs).
- Handle major incidents with cross-functional coordination.
- Use logs, metrics, and alerts to monitor system health.
- Document and communicate solutions clearly.
- Train new team members in best practices.
Required Skills & Qualifications
- Proven experience in technical troubleshooting in a B2B SaaS environment.
- Familiarity with modern data stacks (ETL, storage, BI tools).
- Strong communication and problem-solving skills.
- Knowledge of programming languages like Python, Java, or PHP (good to have).
- Operational support and incident management experience.
- Ability to collaborate with remote, global teams.
Two-Column Job Summary Table
| Details | Information |
|---|---|
| Job Title | Technical Support Engineer |
| Company | Atlan |
| Location | Remote – India |
| Department | Customer Experience |
| Employment Type | Full-Time |
| Experience Level | Mid-Level / Experienced |
| Key Skills | Technical Troubleshooting, Data Stack Knowledge, Python, Java, PHP |
| Perks | Fully Remote, Global Team, Ownership from Day One, Limitless Growth |
| Industry | SaaS, Data Management, Metadata Platforms |
| Salary | Competitive – Based on Experience |
Why Join Atlan as a Technical Support Engineer?
- Work with global leaders like Cisco, Nasdaq, and HubSpot.
- Be part of a fully remote, high-growth startup.
- Opportunity to work on cutting-edge data and AI governance tools.
- Ownership culture where every contribution matters.
- Backed by top-tier investors with 7X revenue growth in two years.
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Conclusion
If you are ready to combine technical expertise with customer-centric thinking, the Technical Support Engineer position at Atlan offers the perfect platform. You’ll be part of a passionate global team transforming how humans and data work together.
📌 Apply now and help shape the future of data collaboration.
