Looking to start or elevate your career in IT support and enterprise software? This Technical Support Engineer role at Sprinklr offers the perfect opportunity for professionals with 0β5 years of experience to work with global brands, cutting-edge technologies, and a dynamic, collaborative team. With openings in Bangalore and Gurgaon, this is one of the most promising Technical Support Engineer roles currently hiring in India.
In this article, weβll walk you through everything you need to know about the role, key responsibilities, required skills, and why Sprinklr is the right place to grow your career in tech support.
π About Sprinklr
Sprinklr is a global leader in Unified-CXM (Customer Experience Management), working with industry giants like Microsoft, P&G, and Samsung. Headquartered in New York and serving over 50% of the Fortune 100, Sprinklr empowers customer-facing teams to deliver seamless experiences across digital platforms using AI-powered tools.
π§βπ» Job Overview β Technical Support Engineer Role
This Technical Support Engineer position is tailored for candidates passionate about solving real-world software challenges, managing enterprise-level issues, and working closely with top-tier clients. You’ll be responsible for debugging, troubleshooting, documenting, and enhancing the customer experience.
π Job Details at a Glance
| Job Title | Technical Support Engineer |
|---|---|
| Company | Sprinklr |
| Job Locations | Bangalore (Karnataka), Gurgaon (Haryana) |
| Job Type | Full-Time |
| Experience Required | 0 to 5 Years |
| Job Requisition ID | 111065-JOB |
| Posted On | 2 Days Ago |
| Key Skills | Debugging, SaaS, JavaScript, CRM, APIs, Kibana |
| Additional Bonus | Experience in CCaaS/CPaaS/Contact Center platforms |
π§ Key Responsibilities
As a Technical Support Engineer, you will:
- Respond to customer-reported issues via tickets and ensure timely resolution
- Troubleshoot bugs using logs, replication, and technical tools
- Collaborate with engineering and QA teams for bug fixes
- Document technical solutions in FAQs and knowledge base articles
- Conduct regression tests and beta testing when required
- Analyze system gaps and recommend solutions to improve customer experience
- Manage SLA compliance while multitasking across support tickets
- Handle escalations, perform RCA, and maintain positive customer sentiment
This role is a great Technical Support Engineer opportunity to learn enterprise-grade software and advance your technical expertise.
β Eligibility & Qualifications
To qualify for this Technical Support Engineer position:
- Experience: 0β5 years in software debugging/support
- Education: Bachelorβs degree in Engineering/IT or relevant field
- Preferred: Knowledge of CCaaS, CPaaS, telephony, or contact center software
- Languages: Experience with JavaScript, Python, Java, Node.js
- Tools: Graylogs, Kibana, API Browsers, MongoDB, MySQL
- Traits: Strong analytical mindset, excellent communication, team player
This Technical Support Engineer job is ideal for freshers or early-career professionals with a passion for customer problem-solving and system analysis.
π Why Join Sprinklr?
Sprinklr isnβt just offering a jobβitβs offering a path to professional growth and fulfillment:
- Global Exposure: Work with Fortune 100 companies and global teams
- Employee Wellness: Health plans, wellness programs, Headspace access, meditation breaks
- Continuous Learning: Access to LinkedIn Learning, internal upskilling platforms
- Culture of Inclusion: Celebrates diversity and promotes equity in the workplace
- Career Development: Opportunities to grow into product, QA, or engineering roles
This is a Technical Support Engineer opportunity where your work truly matters.
π Optimized Keywords to Note
- Technical Support Engineer jobs in Bangalore
- Technical Support Engineer freshers opening
- IT support job Gurgaon
- Enterprise software support role India
- Sprinklr careers for freshers
- Support engineer roles with SaaS/CRM background
Use these keywords in your job search platforms to find more roles like this.
π How to Apply
πΌ Ready to apply?
Visit Sprinklrβs official careers page and search for Job ID: 111065-JOB to apply directly.
Make sure your resume is updated with relevant skills like JavaScript, APIs, debugging, and SaaS tools.
π¬ Final Thoughts
If you’re looking for a high-impact tech support role where learning never stops and your voice is heard, this Technical Support Engineer opening at Sprinklr is your next best step. Whether you’re a fresher with strong technical skills or someone with 1β2 years of IT support experience, donβt miss this chance to grow with one of the world’s most respected software companies.
Apply today and step into a world where customer experience, technical mastery, and global collaboration come together.
Wishing all aspiring engineers the best in landing their dream role! π§π‘
