About Cartwheel
Cartwheel is an innovative telehealth platform dedicated to improving mental health care for students by collaborating with schools, students, and families. The company partners with nearly 200 school districts and provides essential mental health services, ensuring early intervention and better coordination among trusted adults in students’ lives.
Cartwheel is expanding rapidly, growing from 1,500 therapy sessions per week across 9 states to double that number in 20 states within the next year. The company is backed by leading investors, including Menlo Ventures, Reach Capital, General Catalyst, and others.
About the Role: Business Operations Analyst
Cartwheel is looking for a Business Operations Analyst to optimize processes and drive efficiency. This position is remote, with a strong preference for candidates who can work hybrid from Cambridge, MA. The ideal candidate will take ownership of critical business functions, identify areas for improvement, and support cross-functional teams to ensure smooth operations.
- Job Type: Full-Time, Salaried (W2)
- Location: Remote (Hybrid preferred in Cambridge, MA)
- Start Date: Spring 2025
- Reports To: Business Operations Manager
Key Responsibilities
First 30 Days:
- Learn Cartwheel’s operational processes and identify opportunities for improvement.
- Gain proficiency in essential tools such as Cartwheel Portal, Apero, Healthie, QuickBooks, Asana, Slack, and Google Suite.
- Prioritize high-impact areas to enhance efficiency and performance.
- Build relationships with team members across various departments.
Ongoing Responsibilities:
- Manage key business operations projects, including:
- Enhancing school district invoicing.
- Improving patient intake and scheduling.
- Reducing administrative burden for clinicians.
- Developing dashboards to track performance metrics.
- Identify inefficiencies, test solutions, and iterate on processes to support rapid growth.
- Support strategic initiatives like new service lines, partnerships, and state expansions.
- Collaborate with Operations, Clinical Care, and School Success teams to improve quality and performance.
Who Should Apply?
Qualifications & Experience:
- 0-2 years of experience in management consulting or strategic operations in a healthcare startup.
- Strong data analysis skills (experience with SQL and Looker is a plus).
- Ability to manage cross-functional projects and work with teams using Asana and other project management tools.
- Passionate about improving mental health care access for students and families.
Key Skills & Attributes:
- Self-starter who takes initiative and prioritizes results.
- Problem-solver with a data-driven approach.
- Excellent communication skills and ability to work in a fast-paced startup environment.
- Aligned with Cartwheel’s values: Human, Humble, Accountable, Innovative, Resilient.
Compensation & Benefits
- Salary: $70,000 – $80,000 per year.
- Equity Ownership: Opportunity to have a stake in the company.
- Health Insurance: High-quality plans with a $0 monthly premium option.
- Other Benefits:
- Dental, Vision, and Employer-Sponsored Life Insurance.
- 401K with up to 2% employer match.
- 4 weeks of paid PTO (3 weeks flexible + 1 week office closure in December).
- Sick leave + paid holidays.
- $500 annual educational stipend.
- Collaborative, mission-driven work culture.
Diversity & Inclusion
Cartwheel is committed to equal employment opportunities and values diverse perspectives. The company fosters an inclusive workplace and welcomes applicants regardless of race, color, religion, ancestry, gender, sexual orientation, disability status, or veteran status.
Conclusion
This is an exciting opportunity for individuals eager to enhance business operations and support a mission-driven organization dedicated to improving mental health care for students. If you’re passionate about making a meaningful impact, consider applying for this role. Wishing you success in securing your next career opportunity!
