Job Overview
A Business Analyst position is available in Pune for candidates with 0-2.5 years of experience. This role requires working with hardware, software, and network support, along with customer interaction to diagnose and resolve technical issues. The ideal candidate should have a B-Tech qualification and a good understanding of MS Exchange and other IT service management tools.
Job Responsibilities
Technical Support and Problem Resolution
- Diagnose and resolve hardware, software, and network issues via telephone, email, or chat.
- Provide Level 1 remote desktop support based on standard operating procedures.
- Use Incident Management Systems to document, manage, and track issues until resolution.
- Troubleshoot client software and basic network connectivity problems.
User Account and System Management
- Administer user account provisioning and maintain system records.
- Manage Active Directory, Exchange Mailboxes, and Distribution Lists.
- Support VPN and remote access users.
- Assist in PC-based software setup for applications like MS Office, Adobe Acrobat, and internet browsers.
Coordination and Documentation
- Route issues to the appropriate IT support levels (2nd and 3rd level).
- Maintain strong relationships with vendors and internal teams.
- Provide technical documentation, configurations, and diagrams.
- Participate in training programs and knowledge-sharing activities.
Technical Skills Required
- Experience with Windows Operating Systems (Windows 7, Vista, XP, 2000, and Windows Server versions 2000, 2003, 2008).
- Hands-on experience with Active Directory and MS Exchange 2003/2007.
- Familiarity with ITSM ticketing tools (e.g., Remedy, HP Service Center, Peregrine Service Center).
- Knowledge of remote desktop connectivity applications (e.g., SMS, Bomgar, WebEx, Live Meeting).
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, and Visio).
- Understanding of VPN, internet browsers (Chrome, Firefox, Explorer), and remote dial-in user support.
- Experience with laptop, desktop, and printer support.
Soft Skills Required
- Excellent communication skills (verbal and written).
- Strong documentation and organizational skills.
- Ability to handle customer interactions professionally.
- Proactive problem-solving and adaptability to unforeseen situations.
- Strong collaboration and teamwork skills.
Work Location and Schedule
- Location: Pune
- Employment Type: Full-time
- Experience Required: 0-2.5 years
This role is an excellent opportunity for individuals who have an interest in technical support, IT service management, and business analysis. Wishing you the best in securing this job and advancing your career!
