About the Role
A well-known global IT company is looking for an Associate Tech Service Desk professional to help users solve common computer and connectivity problems. This role involves providing support for software, hardware, and network issues. It’s a great opportunity for those starting their careers in technical support.
Location
📍 Bangalore, Karnataka, India
Job Type
- 🕒 Full-time
- 👶 Entry-level role (less than 1 year of experience preferred)
What You’ll Be Doing
This role includes tasks that help users keep their systems running smoothly. With training and support, responsibilities may include:
- 📞 Helping users solve basic technical issues over the phone or chat, like guiding them through steps to fix common problems.
- 💻 Troubleshooting hardware and software issues using remote access tools.
- 🔁 Escalating more complicated problems to senior support teams when needed.
- 📦 Handling service requests such as installing software or updating user accounts.
- ✅ Keeping support tickets updated and making sure issues are solved properly.
- 📚 Following company policies related to IT security, devices, and software use.
- 🧠 Adding helpful information to the Service Desk knowledge base to support future troubleshooting.
- 🕐 Meeting company service level goals (SLAs) to ensure timely support.
- 📂 Helping with special projects when assigned.
Who Can Apply
This position is ideal for freshers or those with up to 1 year of experience in technical support or a similar area.
Minimum Qualifications:
- ✅ High School diploma or GED
- 📈 Willingness to learn and grow in a tech support environment
Skills That Can Help You Succeed
- Strong communication skills
- Patience and a customer-friendly attitude
- Basic knowledge of computer systems, operating systems, and networks
- Willingness to follow step-by-step instructions and company policies
- Ability to work in a team environment
Commitment to Diversity & Inclusion
The company supports equal job opportunities for everyone—regardless of gender, religion, background, disability, or any personal identity. Everyone is encouraged to apply and can request additional support if needed during the application process.
💡 Jobcode Wishing you all the best in finding a job that helps you grow and build your future! Keep learning, keep applying—your opportunity is out there.
