Looking to launch your career in tech support or helpdesk operations? Here’s an exciting opportunity to step into the IT world with a global leader. Diebold Nixdorf is hiring Associate Service Desk Representatives in Hyderabad, Telangana. This is a fantastic chance for freshers and early-career professionals to gain hands-on experience in a multinational environment while building a strong career foundation in customer and technical support.
In this article, we cover everything you need to know about the role—from job responsibilities and qualifications to why this is a great Service Desk Representative opportunity for entry-level professionals.
- 1 🌍 About Diebold Nixdorf
- 2 📝 Job Overview: Associate Service Desk Representative
- 3 🔧 Key Responsibilities of a Service Desk Representative
- 4 ✅ Eligibility & Skills Required
- 5 🌟 Why This Is a Great Opportunity for Freshers
- 6 🔍 Keywords Used in This Article
- 7 📬 How to Apply
- 8 🛡️ Commitment to Diversity & Inclusion
- 9 ✨ Final Thoughts
🌍 About Diebold Nixdorf
Diebold Nixdorf is a global tech-driven company connecting people to commerce by automating and digitizing banking and retail systems across more than 130 countries. With over 23,000 professionals, the company is at the forefront of customer engagement technologies. Joining their team means working with cutting-edge tools and a team of dynamic professionals in a truly global environment.
📝 Job Overview: Associate Service Desk Representative
As a Service Desk Representative, you’ll be the first point of contact for customers seeking technical support. Your role will involve diagnosing and resolving software and hardware issues, guiding users, and ensuring high levels of customer satisfaction. This hybrid position offers a great platform for candidates looking to start or grow in the IT support domain.
📋 Quick Job Snapshot
| Job Title | Associate Service Desk Representative |
|---|---|
| Company | Diebold Nixdorf |
| Location | Hyderabad, Telangana, India |
| Work Mode | On-site (Full-time) |
| Experience Required | 0–2 years (Freshers eligible) |
| Job Category | Service Operations |
| Shift Type | Yes (Possibly Rotational Shifts) |
| Job ID | 15699 |
🔧 Key Responsibilities of a Service Desk Representative
As part of the Service Desk Representative team, you will:
- Respond to inbound customer service calls and transform requests into actionable tickets
- Diagnose and troubleshoot hardware/software issues remotely using support tools
- Perform password resets, software configurations, and guidance based on known issue resolutions
- Create, update, and close support tickets with detailed documentation
- Escalate unresolved issues to appropriate internal teams
- Monitor service queues and keep stakeholders informed on status and next steps
- Ensure high levels of customer satisfaction and service professionalism
- Maintain accurate records in knowledge base and reporting systems
✅ Eligibility & Skills Required
Diebold Nixdorf welcomes freshers and candidates with up to 2 years of experience who meet the following qualifications:
📌 Basic Qualifications
- A degree in any discipline or equivalent work experience
- 0–2 years of experience in IT helpdesk, service desk, or technical support
- Good communication skills in English (written and spoken)
- Strong problem-solving abilities and a passion for customer service
💡 Desired Skills
- Knowledge of remote troubleshooting tools
- Familiarity with ticketing systems and service desk workflows
- Willingness to work in shifts
- Ability to multitask and stay calm under pressure
- Eagerness to learn and grow in the IT support industry
🌟 Why This Is a Great Opportunity for Freshers
This role is ideal for fresh graduates or career switchers seeking a tech-focused customer support role. Here’s why:
- ✅ Entry-level friendly—no prior experience required
- 🧑💻 Develop key skills in IT service management
- 🌐 Work for a globally recognized tech brand
- 🚀 Gain real-world exposure to enterprise-level support systems
- 📈 Career growth opportunities in tech support, system admin, or IT consulting
If you’re searching for “Service Desk Representative jobs for freshers in Hyderabad”, this opportunity checks all the right boxes!
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- Associate helpdesk job India
- Diebold Nixdorf careers
- Customer support tech jobs for graduates
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The keyword “Service Desk Representative” has been bolded and repeated throughout the article to improve SEO strength.
📬 How to Apply
You can apply directly via Diebold Nixdorf’s careers page. Make sure to upload your latest resume and keep your contact details updated. This is a trending opportunity and is expected to close soon—apply before the job posting expires!
🛡️ Commitment to Diversity & Inclusion
Diebold Nixdorf is proud to be an equal opportunity employer. They celebrate diversity and do not discriminate based on gender, race, ethnicity, age, disability, sexual orientation, or religion. Their inclusive culture ensures that every employee feels respected and empowered.
✨ Final Thoughts
If you’re passionate about tech, love helping people, and are ready to build a solid IT support career, this Service Desk Representative role at Diebold Nixdorf is the perfect fit. Don’t miss out on this high-demand fresher opportunity in Hyderabad!
🚀 Apply now and start your journey as a Service Desk Representative with one of the top global technology leaders!
