If you’re passionate about solving real-world technology challenges and love assisting customers, the Technical Support Engineer position at RSA is a great career opportunity. RSA, a global leader in identity and access management, is known for its innovative cybersecurity solutions that protect millions of users worldwide.
This article provides complete details about the Technical Support Engineer role — including job description, required skills, eligibility, and selection process. It’s designed to help freshers and entry-level professionals understand everything before applying.
🏢 About RSA
RSA has been at the forefront of digital security for decades, helping over 12,000 organizations across finance, healthcare, technology, and other industries secure their data and digital identities. Their advanced solutions — from modern authentication to passwordless hardware authenticators — make RSA a pioneer in digital identity protection.
RSA’s Unified Identity Platform is transforming how organizations handle security in the cloud and hybrid environments. If you want to build your career in cybersecurity and technical support, RSA’s Technical Support Engineer role is one of the best ways to start.
💼 Job Role Overview
| Position | Technical Support Engineer 1 |
|---|---|
| Company | RSA Security |
| Location | Multiple locations / Hybrid |
| Experience | 0 – 3 years (Freshers eligible) |
| Education | Bachelor’s in Computer Science, IT, or related field |
| Job Type | Full-Time |
| Work Mode | Hybrid (at least 2 days from office) |
| Industry | Cybersecurity / IT Support |
| Salary | As per industry standards |
🔍 Role and Responsibilities
As a Technical Support Engineer, you will play a key role in assisting RSA customers by diagnosing and resolving technical issues related to RSA’s security products. You’ll interact with clients via phone, email, and remote sessions, ensuring customer satisfaction through effective communication and timely solutions.
Key Responsibilities:
- Serve as a remote customer advocate, ensuring a smooth and efficient resolution process.
- Analyze customer issues, identify solutions, and provide step-by-step guidance.
- Manage and prioritize assigned cases efficiently.
- Participate in customer calls and communicate updates clearly.
- Document solutions in Knowledge Base and support forums.
- Escalate complex issues to senior engineers when necessary.
- Provide 24x7x365 support (rotational shifts and weekend work may apply).
- Become a subject matter expert (SME) in one or more RSA products.
- Create and maintain Knowledge Base articles to assist peers and customers.
🧠 Required Skills and Competencies
Non-Technical Skills
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving mindset.
- Ability to handle pressure and work in rotational shifts.
- Team player with adaptability to business needs.
- Self-driven and eager to learn new technologies.
Technical Skills
- Basic understanding of cybersecurity concepts.
- Familiarity with Linux servers, network protocols, and web applications.
- Basic SQL or database knowledge.
- Understanding of APIs and how they integrate with applications.
- Exposure to technical troubleshooting and support tools is an added advantage.
🎓 Educational Qualification
- Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
- Candidates with certifications in security, Linux, or networking are preferred but not mandatory.
👩💻 Experience Required
- 0–3 years of relevant technical support experience.
- Fresh graduates passionate about tech support are encouraged to apply.
⚙️ Why Join RSA as a Technical Support Engineer?
Joining RSA means working with a global leader that values innovation, collaboration, and professional growth. You’ll gain exposure to cutting-edge cybersecurity tools, real-time problem-solving experience, and continuous learning opportunities.
RSA fosters a diverse and inclusive culture where every employee’s contribution matters. The company is committed to ethical business practices, employee well-being, and ongoing skill development.
🌍 Equal Opportunity Commitment
RSA ensures equal employment opportunities for all, regardless of race, color, religion, gender, or disability. The company promotes a safe and inclusive workplace where every individual can grow without bias or discrimination.
📢 How to Apply
Interested candidates can apply through the official RSA careers page at rsa.com. Make sure to:
- Review the job description carefully.
- Prepare a strong resume highlighting your technical support, communication, and analytical skills.
- Ensure your contact information is up-to-date for further communication.
🔑 Conclusion
The Technical Support Engineer role at RSA is ideal for graduates looking to start their career in IT support and cybersecurity. It offers exposure to enterprise-level technologies, hands-on learning, and global collaboration opportunities.
If you are someone who enjoys solving technical challenges and wants to grow in the cybersecurity domain, this could be your perfect start.
✨ Wishing all aspiring candidates the best of luck in their RSA Technical Support Engineer journey!
