If you are passionate about technology, software systems, and helping clients solve complex challenges, then the Software Support Specialist role at Amdocs might be the perfect opportunity for you! This position is ideal for tech enthusiasts who want to work in a global software and telecom leader known for innovation, cloud solutions, and digital transformation.
About Amdocs
Amdocs is a world-leading software and services provider that helps businesses build the future of digital communication. With a strong presence across the globe and listed on the NASDAQ Global Select Market, Amdocs generated $5 billion in revenue in 2024. The company focuses on helping service providers move to the cloud, automate their systems, and stand out in the 5G era.
Amdocs believes in empowering employees to โLive Amazing, Do Amazingโ โ creating a culture that promotes flexibility, learning, and meaningful work-life balance.
Role Overview โ Software Support Specialist
The Software Support Specialist will play a key role in providing top-tier technical support for Amdocsโ T-Mobile RF cell site design product. The position focuses on Level 1 and Level 2 support, API troubleshooting, user training, and documentation management.
This role demands both technical knowledge and communication skills, as youโll be interacting with global teams and ensuring the software runs efficiently for clients.
Job Details โ Amdocs Software Support Specialist
| Job Title | Software Support Specialist |
|---|---|
| Company | Amdocs |
| Location | Gurgaon, India |
| Job ID | 204129 |
| Experience Level | Entry-level / Mid-level |
| Work Mode | On-site / Hybrid |
| Travel Required | Minimal |
| Department | T-Mobile RF Product Support |
| Industry | IT & Telecommunications |
| Employment Type | Full-Time |
Key Responsibilities
1. Level 1 and Level 2 Technical Support
- Provide prompt and effective technical assistance for the RF cell site design product.
- Troubleshoot and resolve user-reported issues efficiently.
- Escalate complex technical problems to higher support levels when required.
2. Swagger API Workarounds
- Design and implement workarounds for Swagger API-related issues.
- Collaborate with the development team to improve API functionality and integration.
3. Training and Knowledge Management
- Create detailed training recordings and documentation for users.
- Keep all learning materials up-to-date and easily accessible.
- Manage user permissions and ensure compliance with company policies.
4. Documentation and Portal Maintenance
- Maintain and update content on Confluence pages and the training portal.
- Ensure all documentation is clear, accurate, and reflects the latest product updates.
Required Skills and Qualifications
| Skills | Details |
|---|---|
| Technical Support | Strong ability to handle Level 1 and 2 support tasks for enterprise software systems. |
| API Knowledge | Experience with Swagger API and related integrations. |
| Communication | Excellent written and verbal communication skills for training and documentation. |
| Collaboration | Ability to work effectively with cross-functional teams. |
| Documentation Tools | Familiarity with Confluence, training portals, and content management systems. |
Why Join Amdocs?
Working at Amdocs gives you the opportunity to:
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Gain in-depth experience in large-scale software systems and enterprise technology.
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Work on cutting-edge projects in telecom, cloud, and automation.
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Collaborate with experts from different countries and technical backgrounds.
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Develop your career in a global organization recognized for innovation and inclusivity.
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Enjoy flexibility and work-life balance through Amdocsโ supportive culture.
Who Can Apply?
- Graduates or professionals with a background in Computer Science, Information Technology, or related fields.
- Candidates passionate about software troubleshooting, documentation, and technical support.
- Individuals seeking an opportunity to grow within a global IT company.
About the Work Environment
Amdocs values inclusion, diversity, and equity. The company ensures that every employee feels supported and empowered to bring their authentic self to work. Even if you donโt meet every qualification, Amdocs encourages you to apply โ as potential and passion are highly valued.
How to Apply for Amdocs Software Support Specialist Role
Interested candidates can visit the official Amdocs careers page at www.amdocs.com and search for Job ID: 204129 (Software Support Specialist, Gurgaon).
Follow the instructions to complete your application process online.
Conclusion
The Amdocs Software Support Specialist role is an exciting opportunity for tech professionals who want to combine technical skills with customer interaction and continuous learning. If you are eager to join a global company that values innovation and people, this could be your next big career move.
โจ Wishing all applicants the very best in their career journey! ๐
