If you are a fresher looking to start your IT career in a customer-facing technical role, this freshers Service Desk opportunity at Zones is a great entry point. The L1 โ Service Desk role is specially suited for fresh graduates who want hands-on exposure to real-world IT support, troubleshooting, and enterprise-level systems while working with global clients.
This article is written in a humanized, SEO-optimized, and easy-to-understand format, carefully designed for candidates searching online for freshers Service Desk jobs in India.
- 1 About Zones โ First Choice for IT
- 2 freshers Service Desk โ Role Overview (L1 Service Desk)
- 3 Key Job Details (Quick Snapshot)
- 4 What Does a freshers Service Desk Executive Do?
- 5 Daily Responsibilities Explained Simply
- 6 Skills Required for freshers Service Desk Role
- 7 Who Can Apply for freshers Service Desk?
- 8 Salary & Benefits
- 9 Why Choose a freshers Service Desk Role at Zones?
- 10 Career Growth After freshers Service Desk
- 11 Work Culture at Zones
- 12 Final Thoughts
About Zones โ First Choice for IT
Zones is a globally recognized IT solutions provider with more than 35 years of industry experience. Operating in 120+ countries, Zones delivers end-to-end IT solutions across Digital Workplace, Cloud & Data Center, Networking, Security, and Managed Services.
Zones works closely with leading technology partners such as Microsoft, Apple, Cisco, Lenovo, Adobe, and more. The company is known for its strong service culture, robust supply chain, and focus on delivering reliable IT experiences for enterprises worldwide.
Starting your career in a freshers Service Desk role at Zones means learning IT support the right wayโfrom the ground up.
freshers Service Desk โ Role Overview (L1 Service Desk)
The freshers Service Desk position is an L1 โ Service Desk role based in Bangalore, India. In this role, you will act as the first point of contact for users seeking technical assistance and ensure quick, accurate issue resolution.
This position focuses on remote IT support, customer communication, ticket management, and basic troubleshooting across hardware, software, and operating systems.
Key Job Details (Quick Snapshot)
| Details | Information |
|---|---|
| Job Role | freshers Service Desk (L1 โ Service Desk) |
| Company | Zones |
| Location | Bangalore, India |
| Experience | 0 โ 0.6 months |
| Education | Any Graduate |
| Salary | โน3,00,000 โ โน3,50,000 per annum |
| Shift | 24/7 Rotational |
| Job Type | Full-Time |
What Does a freshers Service Desk Executive Do?
As a freshers Service Desk professional, your main responsibility is to provide timely and effective technical support while ensuring customer satisfaction.
Core Responsibilities
- Act as the first point of contact via phone, email, and chat
- Provide remote IT support to global users
- Troubleshoot desktop hardware, peripherals, and mobile devices
- Install, configure, and support Windows OS and applications
- Perform remote diagnostics and guide users step-by-step
- Log, track, and update tickets in real time as per SLA
- Escalate unresolved issues to higher-level support teams
- Maintain accurate records of issues and resolutions
- Communicate with internal teams using tools like Microsoft Teams and Skype
This role helps every freshers Service Desk candidate build confidence in real IT environments.
Daily Responsibilities Explained Simply
| Area | What Youโll Do |
|---|---|
| User Support | Handle IT queries via calls, chat & email |
| Troubleshooting | Fix basic hardware & software issues |
| Ticketing | Create & manage service desk tickets |
| Escalation | Forward complex issues to L2/L3 teams |
| Communication | Update users clearly and professionally |
Skills Required for freshers Service Desk Role
This freshers Service Desk role focuses more on attitude, communication, and basic technical understanding than prior experience.
Mandatory Skills
- Basic understanding of computer systems
- Knowledge of Windows OS and common software
- Good verbal and written communication skills
- Willingness to work in 24/7 rotational shifts
- Customer-focused mindset
Good-to-Have Skills
- Basic hardware and networking knowledge
- Familiarity with ticketing tools
- Ability to multitask and handle pressure
- Strong problem-solving attitude
These skills help freshers succeed in a freshers Service Desk environment.
Who Can Apply for freshers Service Desk?
| Criteria | Details |
|---|---|
| Experience | 0 โ 0.6 months (Freshers welcome) |
| Education | Any graduate |
| Background | IT / Non-IT graduates can apply |
| Location | Bangalore |
This role is ideal for candidates looking for their first IT job.
Salary & Benefits
The freshers Service Desk role at Zones offers a competitive starting package.
Salary
- โน3,00,000 โ โน3,50,000 per annum
Benefits
- Medical insurance coverage
- Group term life insurance
- Personal accident cover
- Flexible leave policy
- Performance-based recognition
Zones ensures that freshers feel secure, supported, and motivated from day one.
Why Choose a freshers Service Desk Role at Zones?
- Strong starting role for IT careers
- Exposure to global clients and enterprise IT systems
- Excellent learning environment for freshers
- Clear growth path into L2/L3 support roles
- Stable salary and benefits
- Supportive and inclusive work culture
For many professionals, a freshers Service Desk role becomes the foundation of a long-term IT career.
Career Growth After freshers Service Desk
After gaining experience, you can move into roles such as:
- L2 / L3 Technical Support
- Desktop Support Engineer
- System Administrator
- Network Support Engineer
- IT Operations Analyst
Zones actively supports internal growth and career progression.
Work Culture at Zones
Zones promotes:
- Collaborative and inclusive culture
- Learning-focused environment
- Respect for diversity and equality
- Strong work-life balance initiatives
At Zones, a freshers Service Desk role is not just a jobโitโs the start of a professional journey.
Final Thoughts
The freshers Service Desk (L1 โ Service Desk) role at Zones in Bangalore is a perfect opportunity for fresh graduates who want to enter the IT industry with confidence. With structured learning, real-world exposure, and strong career growth potential, this role sets the foundation for a successful IT career.
โจ Wishing you all the best as you apply for this freshers Service Desk opportunity and take your first strong step into the IT world!
