If you are a fresher or an entry-level graduate looking to start your career in technical support, then this opportunity as an Associate Technical Support Engineer in Hyderabad could be the right step forward. Companies like Foundation AI are offering roles where young professionals can learn, grow, and contribute to customer support and technical problem-solving.
In this article, we’ll cover the job description, responsibilities, skills required, and career growth opportunities for this role.
About the Role – Associate Technical Support Engineer
The position of Associate Technical Support Engineer is designed for fresh graduates or early professionals who want to start their career in customer and technical support. The role involves handling customer queries, troubleshooting issues, and providing assistance through ticketing systems and email.
This job is perfect for candidates who are detail-oriented, analytical, and eager to build a strong foundation in IT and customer support.
Key Responsibilities
As an Associate Technical Support Engineer, your main tasks will include:
- Offering technical support via email or ticketing tools.
- Contributing to the internal customer support knowledge base.
- Escalating and tracking unresolved issues with internal teams.
- Performing manual tasks related to operations.
- Ensuring customer satisfaction by responding quickly and effectively.
Skills Required
To succeed as an Associate Technical Support Engineer, you will need a mix of technical and communication skills:
- Python programming knowledge and familiarity with databases.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to work in rotational shifts (24×5 operations).
- Flexibility to work on weekends or holidays.
- Adaptability to work from the office or remotely as required.
Educational Requirements
- A graduate degree (B.Tech, BE, or equivalent).
- Freshers and college interns are also eligible to apply.
Job Details at a Glance
| Category | Details |
|---|---|
| Role | Associate Technical Support Engineer |
| Location | Hyderabad, Telangana, India |
| Employment Type | Full-Time, Entry-Level |
| Education | Graduate degree (Freshers eligible) |
| Skills | Python, Database knowledge, Communication skills |
| Shifts | Rotational shifts (24×5) including weekends/holidays |
| Mode of Work | Office/Remote flexibility |
Why Join as an Associate Technical Support Engineer?
Starting your career as an Associate Technical Support Engineer opens the door to multiple opportunities:
- Gain hands-on experience in technical support.
- Learn to solve real-world problems in a fast-paced environment.
- Collaborate with cross-functional teams and enhance teamwork skills.
- Build a career path toward senior roles in technical support, system engineering, or IT consulting.
About Foundation AI
Foundation AI specializes in automating workflows by managing and processing documents, emails, and attachments. With a focus on innovation and customer satisfaction, the company provides a diverse and inclusive workplace for its employees. As an Associate Technical Support Engineer at Foundation AI, you’ll be part of a culture that values learning, teamwork, and equal opportunities.
How to Apply
If you are ready to kickstart your career as an Associate Technical Support Engineer in Hyderabad, you can apply directly through the official Foundation AI careers page or reach out to careers@foundationai.com for further information.
Final Thoughts
The role of an Associate Technical Support Engineer is an excellent entry point for freshers in Hyderabad who want to grow their careers in IT support and customer service. With the right mix of technical skills, problem-solving mindset, and flexibility, this job can pave the way for a rewarding career in the tech industry.
✨ Wishing all aspiring candidates the very best in their job search!
