Are you looking for a customer service job with remote work flexibility and an opportunity to begin your professional career? CACTUS is hiring for the position of Contractor, Customer Service in its Customer Service & Operations team in India. This opportunity may be suitable for graduates and early-career candidates who have strong written English skills and an interest in email-based customer support.
The Customer Service Operations role focuses on helping customers through a non-voice support process. Selected candidates will handle customer queries by email, investigate issues, coordinate with internal teams, maintain records, and ensure that requests are resolved within the required timelines.
This is a 9-month contract position with monthly professional fees of โน15,000, which are non-negotiable, according to the job description. CACTUS follows a remote-first working model, although candidates may need to travel to its Mumbai office for business requirements or company events.
In this article, you will find the complete Customer Service Operations job description, eligibility criteria, responsibilities, required skills, salary details, contract duration, selection process, and application guidance.
Customer Service Operations Recruitment 2026: Job Overview
Check the important details below before applying for the CACTUS customer service opportunity.
| Particulars | Details |
|---|---|
| Company | CACTUS Communications |
| Job Title | Contractor, Customer Service |
| Department | Customer Service & Operations |
| Job Location | India |
| Work Arrangement | Remote-first |
| Employment Type | Contract |
| Contract Duration | 9 months |
| Monthly Professional Fees | โน15,000 (non-negotiable) |
| Experience | 0โ1 year |
| Educational Qualification | Bachelor’s degree in any field |
| Support Type | Non-voice, email-based customer service |
| Required Language | Excellent written English |
| Work Schedule | Shifts, including weekends, as required |
| Office Visit | Mumbai office travel may be required |
| Selection Process | Assessment followed by an interview round |
| Application Link | Check the official CACTUS careers website |
Important: The monthly professional fees are explicitly stated as โน15,000 and non-negotiable. Candidates should understand the contract terms, work schedule, and any applicable payment conditions before accepting an offer.
About the CACTUS Customer Service Operations Job
CACTUS Communications is a technology company that provides expert services and AI-driven products designed to support research funding, publishing, communication, and discovery. Its services include solutions for researchers, publishers, and other customers in the research ecosystem.
The company operates with a remote-first approach, allowing team members to work from different locations while collaborating with colleagues across time zones. However, remote-first does not necessarily mean that office visits will never be required.
For this opening, CACTUS is looking for a customer-focused professional who can manage a high volume of email queries, provide accurate information, investigate customer issues, and follow established procedures.
The Customer Service Operations position is primarily focused on written communication rather than telephone-based support. Candidates should therefore be comfortable reading customer messages carefully, writing clear responses, keeping accurate records, and following up until an issue is resolved.
This opportunity may be worth considering for graduates who want to develop customer service, problem-solving, documentation, and remote-work skills.
CACTUS Customer Service Operations Eligibility Criteria
Candidates should review the educational, experience, and communication requirements carefully to determine whether this role suits their profile.
Educational Qualification
Applicants must have a bachelor’s degree in any field.
The supplied job description does not restrict eligibility to a particular academic stream. Graduates from different disciplines may therefore consider the opportunity if they meet the other requirements.
Experience Required
The listed experience requirement is 0โ1 year in a customer service role within any service industry.
This makes the opportunity relevant to early-career candidates and people who have limited customer service experience. However, candidates should review the complete application requirements before submitting their details.
Written English Communication
Excellent written English is one of the most important requirements for this position.
Candidates should be able to:
- Understand customer messages accurately.
- Write clear, professional email responses.
- Explain solutions in simple language.
- Check grammar, spelling, and punctuation.
- Maintain a polite and helpful tone.
- Avoid ambiguous or misleading statements.
Since the role is non-voice and email-based, strong written communication is particularly important.
Customer-Focused Approach
Applicants should demonstrate patience, responsibility, and a genuine interest in helping customers. They should be willing to investigate problems, follow through on requests, and communicate updates when a resolution takes time.
Attention to Detail
Small errors in customer responses or case records can create confusion and delay resolutions. Candidates should carefully review customer information, follow procedures, and maintain accurate documentation.
Multitasking and Prioritization
The position involves handling a high volume of customer queries. Applicants should be able to prioritize tasks, manage pending cases, and meet deadlines without compromising response quality.
Comfort With Service Targets
Candidates should understand the importance of SLAs, turnaround times, productivity expectations, and customer satisfaction measures.
Previous experience with these targets is useful, but applicants should be prepared to learn the employer’s processes and standards.
Final Words
The CACTUS Contractor, Customer Service opening is an opportunity for graduates and early-career candidates interested in email-based customer support and remote-first work.
The Customer Service Operations role focuses on handling customer queries, resolving issues, coordinating with internal teams, maintaining accurate records, and meeting service targets. Strong written English, attention to detail, and the ability to work independently will be important for candidates considering this position.
Before applying, make sure you understand the key terms: a nine-month contract, monthly professional fees of โน15,000, and shifts that may include weekends. Also, confirm the latest vacancy details and application instructions through the official CACTUS website.
