Looking for a Freshers Service Desk Analyst opportunity in Bangalore? Unisys is hiring for a Technical Service Desk Analyst L1 position focused on providing first-level IT support to end users.
This full-time role involves troubleshooting desktop, laptop, mobile, application, operating system, networking, and Microsoft 365-related issues. The selected candidate will also work with ticketing systems, Active Directory, VPN, remote access, and ITIL-based service management processes.
For candidates starting their IT support career, this type of Freshers Service Desk Analyst role can provide practical exposure to enterprise IT support and customer-facing technical operations.
- 1 Unisys Freshers Service Desk Analyst – Job Overview
- 2 About the Freshers Service Desk Analyst Role
- 3 What Does a Service Desk Analyst L1 Do?
- 4 Skills Required for Freshers Service Desk Analyst
- 5 Freshers Service Desk Analyst – Troubleshooting Areas
- 6 Why Service Desk Is a Good Starting Point in IT Support
- 7 Final Words
Unisys Freshers Service Desk Analyst – Job Overview
| Job Details | Information |
|---|---|
| Company | Unisys |
| Job Role | Technical Service Desk Analyst L1 |
| Job Type | Full Time |
| Location | Bangalore, Karnataka, India |
| Requisition ID | REQ575866 |
| Experience | Not specifically mentioned |
| Support Level | L1 / First-Level Support |
| Work Area | IT Service Desk |
| Key Technologies | Windows, Microsoft 365, Active Directory, VPN |
| Ticketing Tools | ServiceNow, Remedy, Jira or similar |
| IT Framework | ITIL |
| Main Focus | Technical Support & Troubleshooting |
About the Freshers Service Desk Analyst Role
The Freshers Service Desk Analyst opportunity at Unisys focuses on first-level technical support.
A Service Desk Analyst is generally one of the first people an employee contacts when they experience an IT issue. The analyst needs to understand the problem, record the incident, perform appropriate troubleshooting, and either resolve the issue or escalate it to a higher-level support team.
The Unisys role covers a wide range of everyday IT issues, including Windows problems, Microsoft 365 applications, passwords, user accounts, VPN access, networking, hardware, software installations, and application-related incidents.
The position also emphasizes customer service, communication, documentation, and meeting defined service-level agreements.
What Does a Service Desk Analyst L1 Do?
A Freshers Service Desk Analyst working at L1 generally handles the initial stage of an IT support request.
According to the supplied job description, responsibilities include:
- Acting as the first point of contact for IT support.
- Handling requests through phone, email, chat, and ticketing systems.
- Logging and categorizing incidents.
- Prioritizing and tracking service requests.
- Troubleshooting desktops and laptops.
- Supporting mobile and printer-related issues.
- Troubleshooting Windows operating systems.
- Supporting Microsoft 365 applications.
- Helping users with Outlook and Teams.
- Resetting passwords.
- Managing user accounts through Active Directory or similar tools.
- Troubleshooting basic networking issues.
- Supporting VPN and remote-access problems.
- Assisting with hardware setup.
- Supporting software installations.
- Escalating unresolved incidents to L2 or L3 teams.
- Maintaining accurate support documentation.
- Following ITIL processes.
- Working toward resolution within defined SLAs.
Skills Required for Freshers Service Desk Analyst
The Freshers Service Desk Analyst position requires a combination of technical knowledge and communication skills.
Windows 10/11
Candidates should have a basic understanding of Windows operating systems and common desktop troubleshooting.
You should be familiar with everyday issues such as application problems, system settings, connectivity, user accounts, and basic troubleshooting procedures.
Microsoft 365
Knowledge of Microsoft 365 applications is also required.
The job description specifically mentions:
Freshers Service Desk Analyst – Troubleshooting Areas
The role covers several common enterprise IT support areas.
| Area | Examples |
|---|---|
| Operating System | Windows 10/11 |
| Productivity | Microsoft 365 |
| Outlook | |
| Collaboration | Microsoft Teams |
| Accounts | Active Directory |
| Passwords | Password reset & account support |
| Networking | TCP/IP, DNS, DHCP |
| Remote Access | VPN |
| Hardware | Desktop, laptop, printer |
| Software | Installation & application support |
| Ticketing | ServiceNow, Remedy, Jira |
| Service Management | ITIL & SLA |
Why Service Desk Is a Good Starting Point in IT Support
An L1 Service Desk role can expose candidates to many different areas of enterprise IT.
While handling user issues, analysts can develop experience with operating systems, networking, identity management, applications, hardware, ticketing systems, and IT service management.
Over time, IT support professionals may explore areas such as system administration, cloud support, network administration, cybersecurity, IT operations, or other technical career paths depending on their interests and experience.
The actual progression depends on the individual’s skills, performance, opportunities, and organization.
Final Words
The Freshers Service Desk Analyst opportunity at Unisys is centered on L1 technical support, troubleshooting, customer service, ticket management, and IT service management.
Candidates interested in this role should focus on Windows, Microsoft 365, Active Directory, networking fundamentals, VPN, ticketing systems, troubleshooting, ITIL, and communication skills.
Since the supplied job description does not specify a particular experience level, candidates should check the official Unisys application page and confirm their eligibility before applying.
