If you are a fresher or early-career professional looking to start your career in customer support, SaaS, and cloud-based applications, this Junior Support Specialist role in Pune can be a strong stepping stone. This opportunity is ideal for candidates who enjoy problem-solving, client interaction, and learning enterprise software platforms while working with global customers.
The Junior Support Specialist position offers hands-on exposure to real-world customer issues, structured learning, and the chance to build a long-term career in global customer support and enterprise technology.
- 1 About the Company
- 2 What Is the Junior Support Specialist Role?
- 3 Junior Support Specialist – Job Overview
- 4 Key Responsibilities of a Junior Support Specialist
- 5 Skills Required for Junior Support Specialist
- 6 Why Choose a Junior Support Specialist Role?
- 7 Work Culture & Team Environment
- 8 Career Growth After Junior Support Specialist
- 9 Final Thoughts
About the Company
Cornerstone OnDemand is a global leader in workforce agility and talent experience solutions. Its flagship platform, Cornerstone Galaxy, supports over 7,000 organizations and 100+ million users across 180+ countries.
The company focuses on learning, skills development, talent management, and workforce transformation, making it an excellent place for freshers to begin their professional journey.
What Is the Junior Support Specialist Role?
The Junior Support Specialist role is part of the Global Customer Support Team, where you will provide Level 1 application support to customers using Cornerstone OnDemand products. This role is office-based in Pune and structured as a 12-month internship, giving freshers practical exposure to enterprise SaaS environments.
As a Junior Support Specialist, you will interact with customers via phone, email, and CRM tools to analyze, troubleshoot, and resolve application-related issues.
Junior Support Specialist – Job Overview
| Job Detail | Information |
|---|---|
| Job Role | Junior Support Specialist |
| Location | Pune, India (Office-based) |
| Job Type | Internship (12 Months) |
| Team | Global Customer Support |
| Experience | Freshers / Less than 1 year |
| Shift | 24×7 (Mostly US Shifts) |
| Work Mode | Onsite |
| Req ID | req10792 |
Key Responsibilities of a Junior Support Specialist
As a Junior Support Specialist, your daily responsibilities will include:
- Providing Level 1 support to global customers on Cornerstone OnDemand products
- Handling customer queries through CRM (Salesforce), phone, and email
- Analyzing and troubleshooting application-related issues
- Ensuring customer satisfaction (CSAT) and meeting SLA commitments
- Providing regular updates to customers until case resolution
- Prioritizing issues based on customer impact and urgency
- Escalating cases to next-level support with proper documentation
- Actively using knowledge bases, forums, and internal help resources
- Continuously learning about SaaS platforms, tools, and technologies
- Following data privacy and security guidelines
This Junior Support Specialist role is ideal for candidates who enjoy helping customers and explaining technical concepts in a simple way.
Skills Required for Junior Support Specialist
To succeed as a Junior Support Specialist, you should have the following skills:
Mandatory Skills
- Bachelor’s degree in Computer Science or equivalent
- Less than 1 year of customer-facing or application support experience
- Basic understanding of SaaS and cloud computing concepts
- Awareness of FTP, SSO, SMTP, HTML, and web-based applications
- Strong written and verbal communication skills
- Customer-centric attitude with patience and empathy
- Analytical thinking and problem-solving ability
Added Advantage
- Familiarity with support workflows and SLA-driven environments
- Experience or exposure to CRM tools like Salesforce
- Willingness to work in 24×7 rotational shifts
Why Choose a Junior Support Specialist Role?
Starting your career as a Junior Support Specialist provides multiple long-term benefits:
- 🌍 Exposure to global customers and enterprise systems
- 🧠 Strong foundation in SaaS, cloud platforms, and application support
- 📈 Career growth opportunities in support, product, QA, or operations
- 🗣️ Improvement in communication and customer-handling skills
- 🤝 Work in a collaborative and inclusive global team
This role helps freshers understand how large-scale software platforms work in real-world business environments.
Work Culture & Team Environment
At Cornerstone OnDemand, the culture is driven by values like:
- Spark Greatness – Encouraging innovation and curiosity
- Shatter Boundaries – Solving problems without limits
- Share Success – Growing together as a team
As a Junior Support Specialist, you’ll work with diverse teams and gain exposure to international work standards.
Career Growth After Junior Support Specialist
Many professionals who start as Junior Support Specialists move on to roles such as:
- Application Support Engineer
- Senior Support Analyst
- Product Support Specialist
- QA / Testing Roles
- Customer Success or Operations Roles
This makes the Junior Support Specialist position a strong entry point into the tech and SaaS industry.
Final Thoughts
If you are a fresher looking for a stable, learning-focused role in Pune, the Junior Support Specialist opportunity offers the right mix of technical exposure, customer interaction, and career growth. With structured processes, global clients, and continuous learning, this role can shape a strong foundation for your IT career.
✨ Best wishes to all candidates applying for the Junior Support Specialist role. Keep learning, stay curious, and grow with confidence!
