If you are planning to start your career in IT support, then a Service Desk Analyst role can be the perfect entry point. This position allows freshers and early professionals to gain hands-on experience in troubleshooting, customer support, and IT infrastructure management. Companies like Zones are currently offering opportunities for candidates who want to build a career in technical support and IT operations.
About the Company – Zones
Zones is a global IT solutions provider with over 35 years of industry experience. Headquartered in the US and operating in more than 120 countries, the company specializes in:
- Digital Workplace Solutions
- Cloud & Data Center Services
- Networking & Security
- Managed and Staffing Services
With partnerships with industry leaders such as Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones has built a reputation as a trusted technology partner. For freshers aiming to start their journey as a Service Desk Analyst, this company provides not only growth opportunities but also a global work culture.
Role Overview – Service Desk Analyst
The Service Desk Analyst is the first point of contact for customers seeking IT assistance. This role is critical because it ensures that customer queries are handled efficiently and technical issues are resolved quickly.
You will be responsible for troubleshooting hardware, software, and network-related issues, while also providing excellent customer service. If you’re someone who enjoys solving problems and communicating with clients, this role is tailor-made for you.
Key Responsibilities
As a Service Desk Analyst, you will:
- Act as the first line of support via phone, email, or chat.
- Diagnose and troubleshoot hardware/software problems.
- Configure desktop systems, mobile devices, and associated peripherals.
- Create, update, and manage support tickets in real-time.
- Escalate unresolved issues to higher-level support.
- Provide guidance to customers with step-by-step solutions.
- Document issues and solutions for future reference.
- Work on 24/7 rotational shifts to support clients worldwide.
Required Skills & Qualifications
To qualify for the role of Service Desk Analyst, you should have:
- A degree in BSc (IT/CS), B.Tech, BE, BCA, MCA, M.Tech, or MSc (Computer Science).
- Basic knowledge of Windows operating systems, hardware setups, and software installation.
- Familiarity with ticketing tools and IT support systems.
- Strong communication skills and ability to multitask.
- Problem-solving mindset with attention to detail.
Freshers with up to 6 months of IT support experience are welcome to apply.
Job Details – Quick View
| Job Title | Service Desk Analyst |
|---|---|
| Location | Bangalore, India |
| Salary Range | INR 3,00,000 – 3,50,000 annually |
| Experience Required | 0 – 0.6 months (Freshers Eligible) |
| Education | BSc IT/CS, B.Tech, BE, BCA, MCA, M.Tech, MSc |
| Shift | 24/7 Rotational |
| Company | Zones – Global IT Solutions |
| Job Type | Full-time |
Why Choose a Service Desk Analyst Role?
Starting your career as a Service Desk Analyst offers many advantages:
- Great Entry-Level Role – Ideal for freshers in IT.
- Exposure to Global Clients – Work with international customers and gain global experience.
- Skill Development – Enhance your troubleshooting, communication, and IT infrastructure knowledge.
- Growth Opportunities – Can move into advanced IT support, system administration, or cloud engineering roles.
Employee Benefits at Zones
Zones provides a competitive benefits package, including:
- Medical insurance coverage
- Group term life insurance
- Personal accident coverage
- Flexible leave policies
- Recognition-based performance rewards
This makes the Service Desk Analyst role not just a job, but a stable career path with growth and learning.
How to Apply
If you are a fresher or early professional looking to kickstart your IT career, this is a great opportunity to apply for a Service Desk Analyst position.
🔗 Interested candidates can apply directly through the official Zones Careers Page.
Final Thoughts
The Service Desk Analyst job in Bangalore is an excellent career opportunity for fresh graduates who want to enter the IT field. With training, exposure, and growth opportunities, this role can be your stepping stone to a long-term career in IT support, cloud services, or system engineering.
✨ If you are passionate about technology and enjoy problem-solving, then don’t miss out—apply today and start your journey as a Service Desk Analyst.
