Are you a tech-savvy individual looking to enter the world of IT support? Wipro, a global technology leader, is hiring for the role of Service Desk Analyst (L1) in Hyderabad. If you have strong communication skills and a passion for problem-solving, this entry-level opportunity could be your gateway into a successful IT career.
Letβs dive into the full details of the Service Desk Analyst job description, eligibility, responsibilities, and how to apply.
- 1 π Why Choose Wipro?
- 2 π§βπ» Role Overview: Service Desk Analyst β L1
- 3 π Key Details at a Glance
- 4 π οΈ Responsibilities of a Service Desk Analyst
- 5 π― Ideal Candidate Profile
- 6 π About the Work Environment at Wipro
- 7 π How to Apply for the Service Desk Analyst Role
- 8 π Related Keywords You Should Know
- 9 β Final Thoughts
π Why Choose Wipro?
Wipro Limited is a renowned global consulting and IT services company with over 230,000 employees across 65+ countries. With a focus on innovation and digital transformation, Wipro is the ideal workplace for candidates who want to learn, grow, and make a real impact in the tech world.
Working at Wipro means:
- A dynamic and inclusive work culture
- Industry-best training programs
- Endless opportunities for upskilling and career growth
- Equal opportunity for all, including candidates with disabilities
π§βπ» Role Overview: Service Desk Analyst β L1
The Service Desk Analyst will serve as the first point of contact for B2B users, helping resolve technical issues efficiently and professionally. This role is ideal for fresh graduates or entry-level professionals looking to build a solid foundation in IT support.
π Key Details at a Glance
| Job Title | Service Desk Analyst – L1 |
|---|---|
| Company | Wipro Limited |
| Location | Hyderabad, India |
| Job ID (Req ID) | 76671 |
| Experience Level | Entry-Level / Freshers Welcome |
| Eligibility | Graduates with strong communication skills |
| Employment Type | Full-Time |
| Skills Required | TIS Service Desk, Troubleshooting, Communication |
| Application Mode | Online via Wipro Careers Portal |
π οΈ Responsibilities of a Service Desk Analyst
As a Service Desk Analyst, you will play a critical role in providing IT support to internal users. Your day-to-day tasks will include:
- π Acting as the first point of contact for user queries via calls, emails, chat, or walk-ins
- π οΈ Diagnosing and troubleshooting hardware, software, and network-related issues
- π¨ Identifying and escalating tickets that require urgent attention
- π§Ύ Logging all interactions and outcomes accurately in the incident management system
- β Resolving helpdesk requests while maintaining a high level of customer satisfaction
π― Ideal Candidate Profile
To succeed in this Service Desk Analyst role, candidates should possess:
- Strong communication and interpersonal skills
- A basic understanding of IT systems and troubleshooting
- Ability to work in shifts (if required)
- A passion for helping others and solving technical issues
This is a great role for freshers who want to break into the IT industry with a leading company like Wipro.
π About the Work Environment at Wipro
Wipro promotes an inclusive and accessible workplace, ensuring equal opportunities for all applicants regardless of background, gender, or disability status. The company is committed to providing necessary accommodations throughout the recruitment process.
If you encounter any suspicious job offers claiming to be from Wipro, report them to helpdesk.recruitment@wipro.com.
π How to Apply for the Service Desk Analyst Role
To apply for this exciting opportunity:
- Visit the official Wipro Careers Portal
- Search for Job ID 76671 or βService Desk Analyst – L1β
- Fill in your details and submit your resume online
π Related Keywords You Should Know
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- Service Desk Analyst
- IT Support Jobs in Hyderabad
- Entry Level IT Jobs
- Wipro Careers for Freshers
- TIS Service Desk
- Wipro Job Openings
- Service Desk Support Role
- IT Helpdesk Analyst
- Tech Support Jobs India
- Service Desk Engineer
β Final Thoughts
This Service Desk Analyst opportunity at Wipro is perfect for anyone looking to launch a promising IT career with a respected global organization. With full training, a supportive environment, and a clear career path, you can grow from a beginner to a skilled IT professional.
π‘ Donβt wait β applications are open now. Apply today and step into your tech career with Wipro!
