If you’re passionate about software quality in software engineering and eager to play a leadership role in training and quality assurance, Concentrix offers a rewarding opportunity in Gurugram, India. This role is well-suited for professionals looking to grow their careers as a quality assurance engineer, software quality engineer, or associate quality engineer while contributing to impactful training programs.
Concentrix is a global business services company recognized for transforming customer experience and business performance through technology and strategy. As a Supervisor, Training & Quality, you will be a key player in ensuring that both quality assurance and training initiatives are aligned with organizational goals.
About the Role: Supervisor – Training & Quality
The quality assurance and automation domain is rapidly evolving, and this position sits at the intersection of people management, training delivery, and quality improvement. The ideal candidate should have excellent communication and analytical skills and an in-depth understanding of software quality assurance in software engineering.
This role helps strengthen the performance of software qa engineers and customer service teams through structured training programs, quality tracking, and collaboration with stakeholders.
Responsibilities of the Supervisor – Training & Quality
- Design and deliver quality training content on banking and operational processes.
- Conduct quality assurance test engineer-style monitoring of transactions and coach new hires.
- Develop feedback surveys and analyze training effectiveness using performance dashboards.
- Ensure compliance with training standards and regulatory policies.
- Manage a team of trainers, reviewing their performance and offering growth support.
- Coordinate with cross-functional teams to streamline quality improvement efforts.
- Drive continuous learning initiatives through refresher training and performance analysis.
- Handle client communications for key quality and training projects.
Key Skills for the Role
- Strong communication and interpersonal skills.
- High-level analytical and data interpretation capabilities.
- Familiarity with tools used by quality control engineers and training systems.
- Understanding of transition processes in training functions.
- Strong command of MS Office and analytical tools.
- Willingness to work in 24/7 shift environments (including weekends).
- Creative problem-solving skills relevant to software qa engineer roles.
Qualification
- Graduate degree in any discipline is mandatory.
- Prior experience in training and quality roles is preferred.
Job Location
- Gurugram, India (RMZ Infinity, 2nd, 3rd, and 4th Floors)
Two-Column Job Summary Table
| Category | Details |
|---|---|
| Job Title | Supervisor, Training & Quality |
| Company | Concentrix |
| Location | Gurugram, India |
| Work Environment | Full-time, On-site |
| Shift | 24/7 availability, including weekends |
| Education Requirement | Graduate degree |
| Tools/Skills | MS Office, Training Tools, Analytical Tools |
| Key Focus Areas | Training Delivery, QA Monitoring, People Management |
| Preferred Experience | Experience in training or quality assurance |
| Departments Collaborated With | Operations, Product, Engineering, CSM, Clients |
Why Join Concentrix?
Concentrix promotes a culture of quality assurance and employee growth. With an inclusive and diverse environment, the company supports career development for software quality assurance engineers, quality control engineers, and quality assurance automation engineers through consistent learning opportunities.
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Final Thoughts
This role blends the technical aspects of quality assurance with the soft skills of training and leadership. If you’re aiming to scale your career in software quality assurance in software engineering, Concentrix provides an environment that promotes innovation, learning, and impactful work.
Wishing you success in landing the right opportunity in quality assurance and automation! 💼✨
