Looking for a career opportunity with a global company after graduation? The Tesco Graduate Freshers Recruitment opportunity for Associate – CEC Operations could be a relevant opening for candidates interested in business operations, customer support, query management, and process-driven work.
Tesco India is hiring for an Associate – CEC Operations position in Bengaluru. The role is full-time, permanent, and follows a hybrid work model. The selected candidate will handle user queries through voice and ticket-based channels, work with different teams, complete transactions within defined KPIs and SLAs, and identify opportunities to improve operational processes.
The position requires good English communication, active listening, logical thinking, attention to detail, basic Excel knowledge, and the ability to work accurately while handling a high volume of queries.
- 1 Tesco Graduate Freshers Recruitment 2026 – Job Overview
- 2 About Tesco India
- 3 About the Tesco Associate – CEC Operations Role
- 4 Responsibilities of a Tesco CEC Operations Associate
- 5 Tesco Job Location and Work Mode
- 6 Working Hours and Shift Details
- 7 Voice and Ticket Contact
- 8 Career Growth After Joining Tesco
- 9 Tesco Employee Benefits
- 10 Diversity and Inclusion at Tesco
- 11 Final Words
Tesco Graduate Freshers Recruitment 2026 – Job Overview
| Job Details | Information |
|---|---|
| Company | Tesco India |
| Job Role | Associate – CEC Operations |
| Location | Bengaluru, Karnataka, India |
| Work Mode | Hybrid |
| Job Type | Full-Time |
| Employment Type | Permanent |
| Working Hours | 45 hours |
| Experience | Check official eligibility |
| Key Skills | MS Office, Excel, English, Logical Thinking |
| Work Schedule | UK shifts and weekend working |
| Application Deadline | 21 September 2026 |
About Tesco India
Tesco is a major international retailer with operations and technology teams supporting different parts of its global business.
Tesco Bengaluru is one of the company’s important locations in India, with teams working across technology, business operations, analytics, support, and other functions.
The company says that inclusion and respect are central to its workplace culture. It also highlights opportunities to support employee health, mental wellbeing, financial wellbeing, and professional development.
About the Tesco Associate – CEC Operations Role
The Associate – CEC Operations role is primarily focused on handling user queries and supporting business operations.
Employees in this position need to understand the issue raised by a user, follow the appropriate process, provide an accurate resolution, and close the query within the required timeframe.
The role also involves collaborating with different teams when an issue requires additional support.
For candidates beginning their professional journey, the Tesco Graduate Freshers Recruitment opportunity can provide exposure to areas such as operations, customer support, process management, communication, and continuous improvement.
Responsibilities of a Tesco CEC Operations Associate
The selected candidates will be responsible for a variety of operational activities.
Key responsibilities mentioned in the job description include:
- Handling voice and ticket-based user queries.
- Understanding queries correctly before providing a resolution.
- Completing tasks and transactions within agreed KPIs.
- Closing queries within defined SLAs.
- Maintaining speed and accuracy while handling large volumes of work.
- Following Tesco’s Business Code of Conduct.
- Working with multiple teams to resolve user issues.
- Identifying opportunities for operational improvement.
- Applying continuous improvement tools and techniques.
- Supporting better controls and processes.
- Identifying potential financial benefits from process improvements.
- Maintaining accurate records and documentation.
- Participating effectively as a team member.
- Working UK shifts and weekends when required.
Tesco Job Location and Work Mode
The position is listed under Tesco India in Bengaluru, Karnataka.
The job is described as hybrid, giving employees the opportunity to combine office-based collaboration with remote working.
Tesco states that its hybrid model generally involves spending around 60% of the week collaborating in person at office locations or local sites, with the remaining time working remotely, subject to the applicable arrangements.
Working Hours and Shift Details
One important point candidates should consider before applying is the work schedule.
The job description specifically states that employees need to work UK shifts and weekends.
Candidates should therefore be comfortable with:
- UK-aligned shifts
- Weekend working
- Handling a high volume of queries
- Working according to KPIs
- Meeting SLA requirements
- Maintaining accuracy under time pressure
Understanding these requirements beforehand can help candidates decide whether the role fits their availability.
Voice and Ticket Contact
The Associate – CEC Operations role involves both voice and ticket contact.
When handling a query, employees are expected to understand the issue correctly and provide an appropriate resolution.
A typical process can involve:
- Listening to or reading the user’s query.
- Understanding the actual problem.
- Checking the relevant information.
- Following the correct process.
- Providing an accurate solution.
- Recording the necessary details.
- Closing the query within the required SLA.
The ability to understand a problem correctly the first time is particularly important for this role.
Career Growth After Joining Tesco
An entry-level operations position can help candidates develop several useful workplace skills.
During the role, employees can gain experience in:
- Customer and user support
- Business operations
- Query resolution
- Process management
- Excel and data handling
- Communication
- Team collaboration
- KPI and SLA management
- Continuous improvement
- Problem-solving
With additional experience and skills, employees may explore different internal or external career paths related to operations, quality, reporting, customer experience, business processes, and other corporate functions.
Career progression depends on individual performance, skills, available opportunities, and organizational requirements.
Tesco Employee Benefits
Tesco’s supplied job description highlights several areas of its employee reward and wellbeing framework.
Fixed Pay and Performance Bonus
Employees receive fixed pay according to their employment contract. Tesco also mentions an annual performance-based bonus opportunity.
Leave and Holidays
According to the supplied description, colleagues receive 30 days of leave consisting of 18 days of Earned Leave and 12 days of Casual/Sick Leave, along with 10 national and festival holidays, subject to company policy.
Medical Insurance
Tesco provides medical insurance coverage for colleagues and eligible dependents, including parents or in-laws, according to the applicable policy.
Mental Wellbeing
Tesco highlights mental wellbeing resources such as self-help tools, community groups, ally networks, and counselling support.
Financial Wellbeing
The company mentions financial coaching through its financial literacy partner and salary advances on earned wages, subject to applicable conditions.
Save As You Earn
Tesco’s SAYE programme allows employees to participate in a structured three-year savings plan and potentially become Tesco shareholders.
Physical Wellbeing
Tesco Bengaluru provides facilities including a cricket pitch, football field, badminton and volleyball courts, and indoor games.
Diversity and Inclusion at Tesco
Tesco states that inclusion is an important part of its workplace culture.
The company emphasizes treating employees fairly and with respect while valuing individual differences.
Tesco Bengaluru also identifies itself as a Disability Confident Committed Employer and states that it supports equal opportunities for candidates with disabilities.
The company says reasonable adjustments can be provided during the recruitment process for candidates who require accommodations.
Final Words
The Tesco Graduate Freshers Recruitment opportunity for Associate – CEC Operations can be relevant for candidates who want to begin or develop their careers in business operations, customer support, process management, and corporate services.
The position focuses heavily on communication, active listening, attention to detail, logical thinking, speed, accuracy, teamwork, and KPI/SLA management.
Candidates should also be comfortable working UK shifts and weekends and should have basic knowledge of Microsoft Office and Excel.
If your profile matches the requirements, review the official Tesco careers listing carefully and submit your application before the stated 21 September 2026 deadline.
